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Published by The Care Company, 2019-03-06 05:56:55

HOMECARE SERVICE BOOKLET 2019

HOMECARE CUSTOMER GUIDE 2019

© The Care Company 2019


We are proud of our company.
We are a small team working from a
village base in Gnosall - Staffordshire.
We offer care and support across
Staffordshire and Shropshire.

The Care Company was known as Kare Plus
from June 2013 to June 2017.
We are a Homecare Provider who also
provide carer/nurse cover to Nursing and
Residential homes.


Our Homecare service is regulated
and approved as a service provider
by the Care Quality Commission
(CQC) in accordance with the
Health and Social Care Act 2012.
We respond to the individual needs of our
customers on a 24 hours a day, 365 days a
year basis.

All our staff are interviewed in person,
reference and police checked (DBS),
trained and supported to provide a
consistently excellent service.


Limited Company Name
Staffordshire Healthcare Staffing Limited

Director/Business owner
Kay Gynane

Registered Manager
Sarah Adams

Deputy Manager
Wendy Bailey

Operations Manager
Peter Dabrowski

Business Development Executive
Fiona Evans

Finance Support
Sue Belyavin

Care Coordinators
Chantelle Betts - Stafford
Charlotte Millar - Stafford

Jody Hesson - Stafford
Louise Sherwin - Burslem
Melanie Heath - Burslem


Staffordshire Healthcare Staffing Limited
trading as

The Care Company
is registered to provide homecare services

to any adult aged over 18

We offer short and long term care


We support you in your own home
You may have care needs involving
the following:

Mental health
Dementia
End of life care
Respite
Physical disabilities
Sight and hearing difficulties
Specialist complex care
Over night care
Companionship


An appointment will be arranged
for you to have an assessment
with our care manager in the
comfort of your own home,
hospital or nursing home.

This assessment ensures that we
have a full understanding of your
care / support needs and the
environment in which the carer
will be working. We will also
agree the days, times and length
of your care visits.


We will write your care plan from
the information given at your
assessment. This will ensure the
carers understand what you need
and when.

Every person has different needs
and wants.

The Care Plan is written about you
and how you want to live your life.


Your care package will be reviewed by our
care manager. This is to ensure that your
needs continue to be met and that you are
happy with the services we provide you
with.

Your family and representatives are very
welcome to attend the review meeting.


We aim for one of our care managers to
introduce you to your care team so you
know who is coming to see you. Carers will
be always in uniform (unless you decide
otherwise) and they will all carry an ID
Badge at all times.

Continuity is important, you will receive our
care from a small group of carers so that
you can get to know them


Your carer will complete a report after
each care visit detailing what has been
done to ensure that all tasks are
completed.

This report is written in your Daily Record
Book which stays in your home for other

health professionals to see.


Can include the following :

DOMESTIC TASKS PERSONAL CARE
• Personal
• Getting up and going
Laundry
and to bed
Ironing • Washing, Showering or
• Cleaning and Chores
• Shopping Bathing
• Getting
SUPPORT SERVICES
Dressed/Undressed
• Attending • Toileting
hospital/doctor • Meal Preparation
appointments • Eating and Drinking
• Mobility
• Attending day centres • Medication
• Studying
• Paying Bills
• Computer Literacy

These services are bespoke and can be delivered
at a time to suit your needs. We have broad range
of timescales for you to choose from, anything from

30 minutes to 24 hours.


Our Care Team are qualified to prompt,
assist and administer prescribed
medications that have been dispensed by a
pharmacist.
Our care team can also deliver specialist
medication such as medication via PEG

All medicaton will be recorded within your
care plan and signed for by the carer.


Our support is adaptable to suit your needs.
We can support you with:

Shopping
Appointments
Assistance on Holidays & Trips
Social Activities & Events


DEMENTIA CARE
For people suffering with dementia, the
familiarity of their own home can make
a world of difference. They will feel safe,
secure and comfortable in their own
home. Our carers are trained to
understand what a person with
dementia may be feeling.

RESPITE CARE
This service can be provided in the
customers own home or on a
supported holiday away from home.
We understand that caring for a loved
one is 24/7 and this service gives the
main carer a break should they
require one.

RE-ENABLEMENT
This service is available should you
require a short spell of care whilst
recovering from an illness,
operation or difficult time.


END OF LIFE CARE
The majority of people with a life
threatening illness would prefer to be in
their own home with their personal
possesions and memories surrounding
them.

COMPLEX CARE
Our complex care service is most suited to
individuals who:
▪Have been discharged from hospital and
have significant nursing and clinical care
needs that need to be continually
monitored.
▪Are in hospital wards such as intensive
care or high dependency units and are
due to return home; faced with long term
recovery process.
▪Suffer from degenerate conditions and
have on-going care needs.
▪Have physical or learning disabilities and
require long-term support in their home.
▪Have complex care needs and are
dependant on life sustaining technology.


Customers have different payment
options when it comes to paying for care.

1. Private Funding
You pay for care yourself and the contract
is between you and The Care Company.
This could be paid weekly, fortnightly or
every 4 weeks.


2. Self Directed Support
This is where people are in control of
the support they receive and when
they receive it. It is also referred to as
personal budget or a personalisation
plan. This is where you receive funding
following a financial assessment by
social services who then agree:

•A personal budget or
•A direct payment

This is funded by a local authority but
The Care Company will invoice you for
your care.

You can choose to be invoiced
weekly, fortnightly or every 4 weekly.


3. Funded Care/ Part Funded Care
through Local Authority

This is where the contract is held between
The Care Company and the local
authority. This is usually set up between
yourself and Social Services following
a financial assessment.


Address: 1 Station Road, Gnosall, Stafford, ST20 0EZ
Telephone: 01785 822550
Email: [email protected]
Website: www.thecarecompanystafford.co.uk
Company Registration Number: 8499878

The Care Company is the trading name of
Staffordshire Healthcare Staffing Ltd.


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