January 2020 Our colleague magazine
PAGE 10 PAGE 14 PAGE 15 PAGE 16
Your Vital Voices Improving our A green future A healthy
feedback recruitment journey at HCA UK new you
xxxxxx In this issue
Welcome 01 A message from John
John Reay reflects on 2019 and shares his plans for this year.
With a new year, I’m excited to bring you our latest
edition of InFocus, packed with great news and 02 Company news
exciting plans from across the organisation. Read the latest news from across HCA UK.
Following from November's Vital Voices survey, with an 05 News from across our organisation
additional 1,000 of you completing it compared to the Read about the innovations and latest developments
May survey, I’m pleased to share our overall results with
you. Please continue to share your feedback in your from our facilities to continually improve the quality
teams, we’ll be running our next survey in May again
and sharing more of your actions in the next issue. of care for our patients.
Continuing our 'behind the scenes' feature, I had the 08 A day in the life of... a Senior Clinical Nurse Specialist
pleasure of visiting our labs in Shropshire House to Jacqueline Peck, Senior Clinical Nurse Specialist at
understand the incredible work they do. I was fascinated
by the tour, so I hope you enjoy this feature. The Harley Street Clinic, shares what her role involves.
We were overwhelmed with feedback from our last 10 Your Vital Voices feedback
issue of InFocus, so thank you to everyone who shared Find out the overall results from the recent Vital Voices
suggestions and ideas. It’s great to hear you’re enjoying
the magazine and find it interesting. I welcome the survey and how you can continue to share your feedback.
ideas that you have to keep improving this magazine so
please continue to provide any feedback that you have. 14 Improving our recruitment journey
We speak to Jennifer Rowan, Talent Acquisition Manager,
You said you wanted to hear more about development
opportunities available, so in this issue we explore the about the new careers initiatives that have recently launched.
new careers initiatives, hear about a colleague who
is developing their career at HCA UK and interview 15 A green future at HCA UK
another colleague who has recently started one of Learn about how we’re reducing our carbon footprint
our leadership programmes.
across HCA UK.
Many of you expressed an interest in knowing what we’re
doing as an organisation to be more sustainable, so we’ve 16 A healthy new you
included information about this too. You’ll be pleased to For ideas to start a healthy new year, we caught up with Kaitlin
hear InFocus is fully recyclable! We’ve also cut down the
number of copies we print in our corporate offices as Colucci, Senior Specialist Dietitian at London Bridge Hospital.
many of you choose to read it online.
17 Making improvements across ITG
We have also introduced a brand-new feature as you Discover how our ITG team are making improvements
fed back you wanted a quiz, so head to the back page
to test your knowledge. to support you in your role.
This is your magazine so please continue to let us know 18 Behind the scenes… at HCA Laboratories
what you’d like to see. If you have any stories you’d like Find out more about HCA Laboratories who provide
to share or have a great idea to improve InFocus, I’d
love to hear from you. You can even win a £200 or £50 an outstanding UKAS-accredited pathology service.
voucher! Go to the back page to share your feedback
and to hear about our winners from the last issue. 19 A cuppa with… Andrew Taylor
Meet Andrew Taylor, Billing and Customer Service Team
Enjoy the issue!
Leader, who tells us about his role and the opportunities
InFocus Editor HCA UK has brought him.
Get in touch by emailing 20 News from the US
[email protected] Hear how HCA Healthcare is working with a non-profit
or call me on 07872 464782.
housing association to build stronger communities and
give families their own homes across the United States.
21 Developing our colleagues
Melissa Halbritter, Medical Secretariat Supervisor at
London Bridge Hospital tells us about the Stepping into
Leadership programme which she recently started.
22 Quiz time
Test your knowledge of HCA UK in this fun quiz.
Win £200 voucher
Share your views on this issue of InFocus and you could
win a £200 or £50 voucher.
Authors: Ceyda Phillips and Sophie Bennett
A message InFocus • Our colleague magazine • A message from John
Happy New Year! I really appreciate you taking the time so it’s important you’re supported to
to complete the survey and continue learn and develop at HCA UK. Please
I’m pleased to be starting 2020 with the conversations with your teams and do take a look at the new careers hub
some incredible opportunities to managers to respond to the feedback in Workday to see the opportunities
build on our success. It’s an exciting given. The more information we have, available. You can read more about
year for the healthcare sector with the more we can understand what we’re this on pages 3 and 14.
advances in medicine, technology doing well and where we can improve.
and new entrants in the market You can find out more about our recent Whatever role you’re doing at HCA
and HCA UK plans to be right at Vital Voices results on pages 10 to 13. UK, you are part of our healthcare
the heart of it. We’ll be running more Vital Voices team delivering high quality care
surveys this year so please continue to our patients.
This year I’ll be focusing on our strategic to share your feedback, we want to
project delivery, with us working work on making HCA UK a great This is demonstrated through our EPIC
together more collaboratively across place to work. Awards recognition scheme where you
HCA UK and really listening to each recognise each other going above and
other to make meaningful changes When I started my new role in April beyond. The nominations throughout
for our patients and colleagues. 2019, I visited many of our hospitals our EPIC Awards site serve as a
and sites to talk you through my plans wonderful reminder of the extraordinary
Reflecting on 2019, it was a pivotal and answer your queries. This year I will work you do on a daily basis. Please
year for us. We made some fantastic be continuing the town hall meetings continue to use this platform to thank
progress with our CQC results, with along with members of my executive and congratulate your colleagues.
the London Digestive Centre (LDC), team, so we can meet more of you
part of The Princess Grace Hospital, and hear your opinions, ideas and I look forward to working with
and Leaders in Oncology Care (LOC) suggestions. Thank you to everyone you in 2020 and celebrating more
at Chelsea, achieving ‘outstanding’ who has been able to come along to of our successes.
in their recent inspections. these in 2019. You can read more about
this in my update on page four. John Reay
We launched our Vital Voices survey, President and CEO
which was designed following your I’m thrilled we have recently launched
feedback. We ran this in May, and again our new internal careers site, so you can
in November. I was delighted that we use our network of world-class hospitals
received over 3,300 responses in our and sites to move and grow your career
November survey, which was an across HCA UK. We need exceptional
additional 1,000 responses to our May people to deliver our exceptional care,
survey. Thank you for sharing your views.
InFocus • Our colleague magazine • Company news Recognising our colleagues
We have a number of initiatives across HCA UK which celebrate colleagues Top 20 EPIC Thank Yous
for going above and beyond in their role. This includes our annual Awards
of Distinction (AoD) awards where you can nominate a colleague for their 1. Mary Ann See-Sante
exceptional work. You can also send an EPIC Thank You to your colleagues HCA UK at The Shard
at any time on our EPIC platform.
2. Mary Madia
Awards of Distinction Whether you’re in a clinical or non-clinical The Wellington Hospital
role, you can nominate a colleague for any
This annual programme one of these categories. Just log on to the 3. Raimonda Skorupske
honours exceptional colleagues EPIC site and select ‘Awards of Distinction’ Roodlane Medical
whose work and lives reflect the under the programmes tab.
patient-centred, entrepreneurial 4. Will Tatlow
and humanitarian values which Nominations close on Wednesday 12th The Wilmslow Hospital
HCA UK was founded on. February, so if you’d like to nominate
a colleague, here’s your chance! 5. Dennis Garcia
There are three categories HCA UK at The Shard
within the programme:
6. Dipika Shetty
1. All nominations are reviewed by your Corporate
local award selection committee and one 7. Laura Castillero Reyes
colleague will be chosen for each category. The Wellington Hospital
These are then submitted for the selection
of our national HCA UK winners for each 8. Jeremy Cladd
award. Winners will be announced in Spring The Wellington Hospital
2020 and a celebration will follow at our
awards ceremony. 9. Frederica Malho
The Wellington Hospital
The national winners are also entered into the
overall HCA Healthcare Awards of Distinction 10. Philomena Mclaughlin
where if selected, will be invited to Nashville, The Wellington Hospital
2. Tennessee in America for the HCA Healthcare 11. Graciela Correia
London Bridge Hospital
Awards of Distinction ceremony.
12. Zareen Qadri
EPIC Thank You The Wellington Hospital
You can send an ‘EPIC Thank You’ to your 13. Rebecca Sommers
colleague via a personalised e-certificate The Wellington Hospital
on the EPIC Awards site – anytime you’d
like. Just log on to the EPIC site in the HCA 14. Michelle Shannon
portal and click on to EPIC Thank You under Roodlane Medical
the programmes tab.
15. Louise Bennett
Each month, we randomly select 20 colleagues London Bridge Hospital
3. that received an EPIC Thank You to receive 16. Rosita Bonafe
The Lister Hospital
12,000 points to spend in the online catalogue.
You can see all the wonderful EPIC Thank Yous 17. William Da Silva Cairns
shared on the recognition wall under the social Roodlane Medical
tab on the EPIC site.
18. Mulunesh Gudeta
Last year, colleagues who received the The Wellington Hospital
most EPIC Thank Yous were placed in
our top 20 leaderboard. 19. Deepthi Joy
The Wellington Hospital
Congratulations to our colleagues for
receiving the most EPIC Thank Yous 20. Nadia Gueorguieva
– who will reach the top this year? London Bridge Hospital
Want to find out more? Email [email protected]
Back to Contents
Developing careers InFocus • Our colleague magazine • Company news
Our talent team has launched • New external careers website • Careers profile
several new initiatives to improve
our recruitment processes. These Our new careers website You can set up a career profile
initiatives will help us to attract the hcacareers.co.uk provides a better within Workday (very similar to
very best new colleagues and help experience for our candidates. With real- creating a LinkedIn profile) to
us to support you to move and grow life stories, videos and photography, we support your application for
your career across all of HCA UK. bring to life what we do and show the internal career opportunities.
impact our colleagues can have on our
What’s new? patients’ lives. Please share the new • New recruitment system
website through your network and
• New internal careers hub with your friends and family. Managers can now track the
recruitment process from start to
You can access our exclusive internal finish via our new recruitment system
careers hub via Workday, so you no in Workday. They can see live updates,
longer have to apply for positions via track progress, view all candidates
our external website. You’ll have who have applied for a role and track
better visibility of our latest the time it has taken to hire them.
opportunities, the application process
will be quicker to complete, you can To find out more, read our interview
set up job alerts and the new on page 14 with Jennifer Rowan,
streamlined processes mean your Talent Acquisition Manager.
application can be fast-tracked.
Introducing our new
Vice President of Quality
We’re pleased to introduce Judi I make sure we deliver the highest
Ingram, Vice President of Quality. quality care and have exceptional
standards for our patients. This
What’s your background? includes a wide range of workstreams
including working with our medical
I’m a registered nurse and have insurers, handling patient complaints
specialised in orthopaedics and and making sure our supporting
accident and emergency (A&E). systems continually improve the
I started working in quality and risk care and services we provide.
around 25 years ago. I worked in the
NHS for 28 years and later joined I’m really passionate about developing
Bupa as Assistant Clinical Director our patient safety culture, and for us
and Group Head of Governance. all to understand that whatever our
My most recent role was at Aspen role is, we have an important part to
Healthcare as their Group play in patient safety.
What does your role involve? Facts about Judi
I’m responsible for ensuring we have the Judi is a board trustee
right assurance frameworks in place for of East Anglia’s Children’s
quality, risk, governance and patient Hospices and is the proud
safety. This is a new role for HCA UK so owner of a boxer dog.
I’m currently reviewing the framework
and structures we have in place.
InFocus • Our colleague magazine • Company news John’s town halls
Following from the success of Some of the key themes John covers are:
John’s town halls in Spring and
your Vital Voices feedback in May REVIEW ON 2019
about wanting to hear more about • Compared to 2018, our surgical admissions have decreased slightly,
the organisation, John has been
revisiting our sites across HCA UK but our total patient days have increased and as a result, our patient
this winter. revenue has improved.
In the town halls you’re invited to • According to our patient satisfaction surveys, 98 per cent of patients
come along to hear John discuss his would recommend HCA UK.
developments and plans, as well as
answer any questions you have. • We have plans to become more environmentally-friendly across the
business. You can read more about this on page 15.
So far over 600 people have attended
the 20 town halls across our HCA UK • We’ve had some great progress with our CQC ratings, 60 per cent of
hospitals and sites, and there are still HCA UK hospitals are rated as outstanding.
a few to come.
• With more competitors coming into the market, we need to make
sure we’re fully using our network and highlighting our successes.
LISTENING TO YOU
In the Vital Voices May survey you said the main focus areas for improvement were communications, resources
and growth and development. Here are some of the ways we’re tackling these three areas.
Communications Resources Growth and development
• Town halls will run twice • Our ITG team is focusing on ticket We offer a range of development
a year involving members management, ensuring issues raised by opportunities and fund a number of
of the executive team. colleagues are updated and managed in external courses for our colleagues.
a timely manner. There are no longer any
• Our managers are a vital ServiceNow tickets which are not updated We've also recently launched:
source of communication. or reviewed by ITG within three days.
If you’re a manager, it’s • A new internal careers site – you
important you meet with • Our ITG team are working to automate; can read more about this on
your team regularly and through ServiceNow, services such as pages 3 and 14.
cascade information. hardware ordering and password resets,
providing a better experience for • Talent workshops – half-day workshops
colleagues. Please make sure you’re for managers focused on developing
reporting IT issues via ServiceNow. and retaining colleagues.
• We’re making our processes more efficient • A new ILM leadership programme for
across the organisation. We’re going to make aspiring managers/team leaders on top
sure we have fewer levels of permissions, so of our existing ILM programmes (read
we can develop a culture of empowerment. page 21 for more on this). We're also
building our relationship with CASS
business school to develop our leaders.
If you have any questions about
the town halls, please email
Back to Contents InFocus • Our colleague magazine • News from across our organisation
News from across our organisation
Find out the latest news, innovations and events from across HCA UK.
Email [email protected] to share your stories for future issues.
Leaders in Oncology Care at Chelsea rated outstanding by CQC
In a recent review by national healthcare This is the first time LOC at Chelsea was
regulators, the Care Quality Commission inspected, and the CQC rated that
(CQC), Leaders in Oncology Care (LOC) colleagues cared for patients with
at Chelsea, was rated ‘outstanding’. The compassion. Feedback from patients
review reflects the personalised clinical confirmed that colleagues treated them
care provided, meaning patients receive well and with kindness.
the very best possible treatment and care.
LOC at Chelsea joins seven of HCA UK’s
CQC ratings and reports are vital in facilities which have received an overall
identifying the most successful services ‘outstanding’ rating.
within a healthcare provider and highlighting
key areas which may need improvement. Huge congratulations to everyone involved
in this inspection.
The London In response to this growth in activity, and to There will be a number of advanced
ensure we can continue to offer our patients treatment techniques available to patients
Radiotherapy Centre the latest radiotherapy techniques, The that can be performed using the new linear
London Radiotherapy Centre has installed accelerator, including Deep Inspiration
offers patients the a second TrueBeam™ linear accelerator. Breath Hold (DIBH) for breast cancer
TrueBeam™ can treat tumours in any part patients. This technique, coupled with the
latest radiotherapy of the body with the most detailed accuracy much greater accuracy of the TrueBeam™
and treatment sessions are often faster. is dramatically reducing the risk of cardiac
techniques injury for patients.
Since it opened in 2014, The London The team are excited about the multiple
Radiotherapy Centre at Guy’s and advanced treatment options available;
St Thomas’ (part of HCA UK Joint the introduction of this extra capacity
Ventures), have seen the service go from will enhance the patient experience and
strength to strength with an increasing support the continued high satisfaction
volume of patients and a higher demand rates – 99 per cent of our patients, say they
for services. This is a reflection of the would be “extremely likely” to recommend
commitment and expertise of the The London Radiotherapy Centre.
radiotherapy team and our consultants.
London Bridge This GPS navigation and pedicle screw
Hospital performs placement technology is a game changer
UK’s first robotic for patients with many spinal conditions
spinal surgery and is the first of its kind in the UK. The
new technology raises the bar of minimally
Mr Khai Lam, Consultant Orthopaedic invasive surgery capabilities to provide
Surgeon at London Bridge Hospital, improved accuracy, reduced procedure times
recently performed the first robotically (so less time under general anaesthetic),
assisted spinal surgery in the UK using the significantly shorter recovery periods for
ExcelsiusGPS® Robotic Navigation System. patients and lower complication rates.
Mr Khai Lam said:
“This cutting-edge system combines the benefits of navigation, robotics and surgeon
expertise. It has the ability to revolutionise the way we approach spinal surgery.”
InFocus • Our colleague magazine • News from across our organisation Primary Care opens Primary Care has opened its doors to its At the new walk-in centre, the team can
new walk-in centre new walk-in centre in Canary Wharf in now book patients in for immediate
London. The centre is located within HCA appointments with our outpatient and
UK at Docklands. Open from Monday to diagnostic services using the new Patient
Friday between 8.30am to 5.30pm, the Navigator service on-site – making our
centre provides our patients with quick patient journeys as seamless as possible.
access to GP appointments, without the
need to book in advance. Not only does this new service make us
a natural provider of choice for patients
This is part of HCA UK’s strategy to wanting to access care quickly, it also
provide quick access to the fantastic reinforces that providing the highest
healthcare facilities we offer for new and quality and convenient patient care is
existing patients. at the forefront of everything we do.
Robotic surgery is The Mako also leads to faster patient These goals are reviewed when patients
now available at recovery times. The Lister Hospital supports attend a pre-arranged follow-up
The Lister Hospital this by creating an aftercare plan before appointment, where consultants assess
patients undergo surgery with consultants their progress and see how the new joint
The Lister Hospital has introduced the and physiotherapists, agreeing set goals implant is working.
Mako robotic-arm assisted technology, patients wish to achieve after having their
an innovative solution for many patients joint replaced. The Lister Hospital is delighted to be
suffering from painful arthritis of the able to offer patients this new service
knee or hip. thanks to this innovative new surgery.
Using a 3D virtual model, Mako helps
surgeons plan and perform joint
replacement surgery. This is based on the
patient's personalised treatment plan, where
a CT scan of their joint is taken before their
operation. During the procedure, the Mako
robotic arm helps guide surgeons, enabling
them to remove only the affected bone,
whilst also preserving healthy bone and
The Portland The vaccine protects against the HPV viral Last year, the HPV vaccine was introduced
infection which is linked to 90 per cent of to both boys and girls aged between 12
Hospital to cervical cancers and five per cent of all and 13-years-old (in year eight at school),
cancers worldwide. but there is still a need to offer this vaccine
provide HPV to older women to prevent cancer. The
training taken by the nursing team will
immunisation help to support this.
As part of HCA UK’s plan to introduce The plan is for all nursing colleagues at
immunisation training for nursing HCA UK to undertake the training and
colleagues, the gynaecology outpatient competency assessment, which has been
team at The Portland Hospital has developed by the learning academy team.
completed their e-learning and face-
to-face training for the administration Both consultants and the nursing
of the Human Papillomavirus Vaccine team at The Portland Hospital are
(HPV). The team at The Portland Hospital delighted that this service is now
are the first across HCA UK to have available to their patients.
completed this training and are now
offering this service to patients.
Back to Contents
The Wellington The Princess The clinic will use multi-parametric MRI InFocus • Our colleague magazine • News from across our organisation
Hospital hosts Grace Hospital (mpMRI) scanning for the prostate, which
international launches Rapid can locate, identify and diagnose the cause
conference Prostate Clinic of prostate symptoms. This, combined with
blood and urological tests, provides an
The Wellington Hospital hosted an The Princess Grace Hospital recently overview of the patient’s condition that
international conference on prolonged launched a Rapid Prostate Clinic can be given on the same day.
disorders of consciousness at law firm offering our patients fast, same day
Fieldfisher in London. testing and diagnosis of prostate Designed with patient experience, convenience,
Dr Antonio Incisa della Rocchetta, Lead conditions for those with an elevated and comfort at its heart, the new clinic will
Clinical Neuropsychologist at The Wellington Prostate-Specific Antigen (PSA). draw on the world-leading expertise of
Hospital Acute Neurological Rehabilitation urologists, Clinical Nurse Specialists (CNSs)
Unit, brought together leading neuroscientists and radiologists. They will each help and
and specialists from around the world. support patients every step of the way.
Starting from a ground-breaking discovery of They'll also offer them the latest in imaging
how neuroscience changed practice in clinical equipment and techniques to quickly and
neurology and rehabilitation from Dr Adrian efficiently diagnose prostate conditions.
Owen OBE from Western University, Canada,
the presentations illustrated the life-changing Pain awareness Clinical colleagues also were able to
treatments for patients in disorders of week at The Harley further understand the signs, symptoms
consciousness. Street Clinic and effects when prescribing opioids
The discovery also opened a new window into (pain-relief medication) so that they
the neuroscience of consciousness and ethical Many of our sites, including The Harley could manage the use of these medicines
thinking, showing a new perspective on the Street Clinic, hosted a week-long event with a deeper level of knowledge.
relationship between disability and wellbeing to raise awareness of pain management
and the ethics of life-prolonging treatment. in September. “We do everything possible to prevent
The conference ended with the discussion pain by ensuring that our patients are
around how the biological basis of The purpose of pain awareness week assessed and treated at an early stage.
consciousness stands as one of the great is to reinvigorate the basics of pain Our pain awareness week enabled us
challenges in science and neurology. management, create a greater to share knowledge and best practice
The clinical approach in the Prolonged understanding among colleagues and with colleagues – it was a very
Disorders of Consciousness Unit at reinforce a better experience for all our informative event.”
The Wellington Hospital is inspired patients to make sure that this core
and guided by these ideas. element of the patient experience Karla Buñales, Clinical Practice Facilitator
is managed as well as possible. at The Harley Street Clinic
Dr Antonio Incisa della Rocchetta
During the week, colleagues across
The Harley Street Clinic engaged in a
number of different activities to help build
awareness of the impact of pain on the
patient and how caregivers can manage it
well. Topics covered included pain scales,
pain management, dedication to safety
and accurate nursing documentation.
InFocus • Our colleague magazine • A day in the life A DAY in the LIFE of a SENIOR
CLINICAL NURSE SPECIALIST
Jacqueline Peck is the Senior Clinical Nurse Specialist What does your role involve?
(CNS) (Lower GI Oncology) at The Harley Street Clinic. I’m responsible for making sure our oncology patient
Her career spans over 20 years in healthcare and journey is as smooth as possible and I provide advice and
she now specialises in oncology for patients with guidance every step of the way from the minute they’re
bowel cancer. diagnosed. I regularly liaise with our surgeons and
consultants to make sure we are all up to date on
What’s your background? our patient’s healthcare needs.
From about the age of two, I knew I was going to become a Do you have a typical day?
nurse. This was heightened when my nan passed away from No, each day is different; I try to spend time on our wards and
stomach cancer when I was 18 years old. She didn’t receive treatment suites so I’m in regular contact with our patients
the best care at the time, and my grandad was unable to who are undergoing cancer treatments. I provide them clinical
help as he was also poorly. expertise regarding their diagnosis and treatment as well as
symptom control. I’m a point of call for any questions they
I knew I wanted to make a difference to make sure patients have, or if their family would like advice or guidance.
are supported in their care. I qualified as a nurse in 1998 and
began my career at University College London Hospital. What makes you feel proud?
I joined HCA UK at The Harley Street Clinic in January 2018 I came into this role to provide care and support to patients
and I haven’t looked back! at one of the most difficult times in their lives.
It is a privilege to be part of the patient’s journey at this
time. I’m so proud to be a nurse and to see the difference
good care can make to their lives.
Have there been any moments in your role that
stand out for you?
What stands out most is being able to share my expertise
and I hope to inspire other nurses to want to be a CNS.
I work with Bowel Cancer UK and Macmillan Cancer Support
in the development of their patient information. I have
published articles, presented at and chaired conferences
and have helped to develop colorectal services within the
Why is this work so important?
For patients, they’d like to know there is someone who
is always there whenever they need them.
In my role I spend a lot of time with patients and really
get to know them and their needs. I feel great knowing
I’m making a difference during their most difficult time.
Do you want to share your day with us?
Get in touch at
and you could be featured in our next issue.
Back to Contents
A patient story InFocus • Our colleague magazine • A patient story
Abdulrahman was three years old After a routine follow up in Summer Abdulrahman was visited by Guide
when his family noticed he couldn’t 2018, Abdulrahman and his family Dogs UK ambassador, Dave, and his
see objects passing across, and received the upsetting news that he guide dog Chad, during his hospital
within, his line of sight. After had a secondary malignant neoplasm admission at The Harley Street Clinic.
seeking medical advice in Doha in (cancerous tumour) of the bone which This was a really special visit arranged
Qatar, Abdulrahman and his family affected his leg, shoulder and spine. by his school teacher Helen Williams
travelled to the UK where he was Abdulrahman’s care was then as he wanted to learn how visually
diagnosed with retinoblastoma, a transferred to Dr Ayad Atra, impaired people are supported in their
rare cancer affecting the eye that Consultant Paediatric Haematologist lives. Abdulrahman’s family were so
is almost exclusively found in very Oncologist, at The Harley Street Clinic happy with the visit and can’t thank
young children. for chemotherapy which treated Dr Atra and the team at The Harley
acute lymphoblastic leukaemia. Street Clinic enough for their continued
Abdulrahman required surgery at Great high-quality care and support.
Ormond Street Hospital to treat the Abdulrahman says he and Dr Atra
aggressive tumours, which ultimately are “great friends” and his mum To read more patient stories,
meant he would lose his sight. says her family are so grateful please visit our website
for the care and advice provided hcahealthcare.co.uk
Abdulrahman’s family chose to transfer to them.
his ongoing care to The Harley Street
Clinic where he has been a patient Abdulrahman has built a strong bond
since 2010 when his retinoblastoma with Dr Atra and the paediatric
(eye cancer) relapsed. He received oncology team; his family have
radiotherapy under the care of praised the incredible care of
Dr Nick Plowman, Consultant Clinical multidisciplinary team.
Oncologist. His mum, Aljohara,
praised Dr Plowman for his ability to
be able to explain both the disease
and treatment to Abdulrahman.
Aljohara says that as Abdulrahman
can’t see, it’s essential for him to build
trust and rapport in order for him to
feel safe and comfortable when
undergoing treatment. Dr Plowman’s
careful explanation was able to put
Abdulrahman at ease and help him
to trust the multidisciplinary team
responsible for his care.
with Dr Atra
InFocus • Our colleague magazine • Your Vital Voices feedback Your feedback
In May, we ran our first Vital Voices colleague survey hosted by Glint, a specialist external employee
engagement company. Vital Voices was designed following your feedback that you wanted a simple
survey and more opportunities to share your thoughts, ideas and suggestions.
Following from our May survey, we ran the Vital Voices survey again from Monday 4th November to Monday
18th November. This enabled us to review the progress we’ve made in the six months since the last survey.
67% 19% INCREASE 33% 69%
response rate 3,385 OUT The Portland Hospital
OF 5,078 had the biggest response
COLLEAGUES increase (36%) since the
COMPLETED previous survey
66% 64% 69%
ENGAGEMENT INDEX The Princess Grace Hospital
increased their engagement
index the most (by 5%) since
the previous survey
9,000 124% NOVEMBER 74%
comments INCREASE Joint Ventures – North
had the highest engagement
index across HCA UK
Every question score has improved since May
Back to Contents
13% Favourability: The percentage InFocus • Our colleague magazine • Your Vital Voices feedback
of people who responded to
the EI questions with rating
27% 60% 4 or 5 were favourable
3 were neutral
Engagement index Engagement index 1 or 2 were unfavourable
favourability (EI) across each facility
13% Favou8r0ability: The percen7t4age 68 69 73
othfepEeIo7qp0uleewsthioon6rs6ewspito6hn5draetdintgo 61 64
66 63 66 67
27% 60% 60
4 or 5 were favourable
130or 2 were unfavourable
Favourability: The percentage 10
of people who responded to
8t0he EI questions w7it4h rating 0 73
70 66 65 64 66 TPTLrhJJohiTeooeninihcdnneWHtTteoesaPhlnVrVlsoelieerBentLGrnnliyirgttsPatdaSrutuiontrcgrereeedrneCmessoaeHHHHHr––rHtooooopyCSsssssNoClLAorpppppCLoiiiiiiaruaatttttnOUttrtibaaaaalllhelKeCclsh66 67
or 5 were favoura6b1 le 61 63
3 were neutral
40 1 or 2 were unfavourable
73 10 74
64 67 65 64 68 66
What is the engagement index? 1. How happy are you working NB. ‘Organisation’ in the survey
at your organisation? was defined as the place you work
The engagement index is e.g. The Wellington Hospital.
calculated using the average of 2. I would recommend my
the responses to two questions: organisation as a great
place to work.
InFocus • Our colleague magazine • Your Vital Voices feedback What you said...
OUR STRENGTHS OUR OPPORTUNITIES
You said our strengths are: You asked us to focus on:
75% of colleagues would recommend to do your job properly – especially
their line manager to others technology and equipment
Continuous improvement Growth
7 out of 10 people agreed we continually with more opportunities to learn
improve the way work gets done and grow in your career
We are 1% above the healthcare by opening up ways to feel more
benchmark in this area connected to the organisation
The key topics you mentioned
in your comments
Training Culture Facilities Information
359 579 387 310
Career Feedback Decision making Benefits
548 433 331
Back to Contents
Continuous listening Acting on feedback InFocus • Our colleague magazine • YXoXuXrXVXital Voices feedback
Vital Voices forms part of our continuous Across HCA UK, you have been coming together to share your feedback
listening approach, which means we all play and great ideas on how we can make important changes. Many teams
a part in continually sharing feedback and have worked hard to make a positive impact for our colleagues and
making positive change happen. patients, be that improving processes, setting up mental health
initiatives or simply having daily huddles to keep connected.
Even with the best intentions taking actions from
the survey feedback can lose momentum a few Thank you and well done to everyone who is getting involved in sharing
weeks after the survey is closed, especially with and acting on feedback. Your contribution helps us to make a positive
festivities in between! The key to staying focused impact and allow us to continue to deliver the highest quality care to
on actions is simple; keep the conversations going. our patients.
Here are some tips to help you continually The next Vital Voices survey will be open in May 2020. This is a great
share feedback: opportunity for you to share your views again, so we can monitor our
progress and continually improve to make HCA UK a great place to work.
• Use existing team meetings, huddles,
rounding and one-to-ones to discuss Vital Share your story
Voices, share your feedback and track the
progress you’re making. If you have any Vital Voices stories to share, however big
or small, we’d love to hear from you.
• Celebrate stories of success and what
you’re doing well with your colleagues. Please email [email protected] and let
us know how you're making a difference.
• Join or set up a colleague forum/council
in your hospital or site to get involved in Want to know more?
what happens in your workplace.
Please log on to Empowering You and select ‘Glint – our
• Share your successes with other teams so survey provider’ to find out more about Vital Voices. This
everyone can learn from each other. includes more on our results, FAQs and the ‘Your stories’
booklet sharing our actions.
• Try and focus as a team on one or two issues
at a time that you decide together could have
the biggest impact to you and your team.
InFocus • Our colleague magazine • Improving our recruitment journey Improving our recruitment journey
We spoke to Jennifer Rowan, Talent What does the new internal What was the most challenging
Acquisition Manager, who led the careers hub offer? thing about the project?
new careers initiatives that have
recently launched. In the Vital Voices feedback, Juggling so many different elements and
colleagues said they weren’t sure what making sure I had all the right people
What brought you to HCA UK? opportunities were available to them. involved. For example, we wanted the
I wanted to work for a healthcare Now colleagues can access our new careers website to be accurate and
organisation that truly makes a careers hub within Workday under the authentic, so subject matter experts
difference to patients’ lives. I also had careers icon and see the various roles wrote the copy. For example, Roopa
the opportunity to set up an in-house available across HCA UK. In the careers Karia, our Director of Pharmacy and
talent team, which was structured to hub colleagues can search for jobs Medication Safety, wrote the pharmacy
make sure we could recruit people with using filters, set up job alerts, easily information. A huge thank you to Roopa
the right specialist skills. apply for roles and track their and everyone else involved in this project.
application. The new careers hub
In November 2018 I took on the new means that their applications can What’s the biggest thing
recruitment project which involves be prioritised and fast-tracked. you learnt?
Why did you create a new To plan for everything! I often get very
• a new internal careers hub recruitment system? excited and jump in; taking the time to
for colleagues; plan every element is always worthwhile.
We needed a more joined-up and
• a new external careers website; and transparent process that provided What did you enjoy the most
real-time updates. We had a lot of throughout the project?
• a new recruitment system in Workday. feedback that the LMAT form (how
managers request approval to recruit I loved working with so many people
The aim of this was to make our for a role) was lengthy and inefficient. across the business. I went to a lot of
processes more efficient so the The request went through several our sites and feel like I have a better
recruitment journey was smoother layers of approval before it got to our understanding of what really goes on.
for our colleagues, hiring managers recruitment team. To streamline this It made me even more proud of what
and candidates. process, we created a new recruitment we do.
system within Workday and reduced
Why did we need a new the number of LMAT information fields
careers website? from 32 to 9. Previously managers and
The old careers website was difficult to recruitment colleagues would have to
navigate and out of date. It was also regularly communicate for updates,
costly to update even small changes. now they can track the recruitment
We incorporated feedback from process from start to finish in Workday.
colleagues’ focus groups into the
creation of the new careers website. What advice do you have for
We wanted a new careers website our colleagues?
that was authentic and showed
people what we do, so we featured It’s important you set up your career
videos and colleague stories. profile within Workday, even if you’re
not thinking of moving roles right now.
In the old website there was also no This way you can easily apply for roles
way to advertise internal roles, and no whenever they arise. We’re running
way to highlight internal applications, career roadshows to help you with
so our colleagues weren’t always this soon, but I promise it’s very
prioritised. The new internal careers easy to do!
hub addresses this.
Back to Contents InFocus • Our colleague magazine • A green future at HCA UK
A green future at HCA UK
You told us through your Vital Our suppliers are also contributing to Did you know…?
Voices comments and your InFocus community development and reducing
feedback, that you’d like to find reliance on fossil fuels. For example, • None of our non-clinical general
out more about what the business Addison Lee, a taxi firm we use, waste is sent to landfill, it is
is doing to lower its carbon have partnered with climate and incinerated to create electricity
footprint – and we’ve listened. development experts ClimateCare to
Here’s how HCA UK is working launch their carbon offset programme, • We’ve created a working group
towards a greener future for compensating for the carbon footprint dedicated to corporate social
colleagues and patients. of each and every journey taken. They’re responsibility so sustainability,
also working with councils and schools the environment and our
The supply chain and hotel services across London to improve health and communities are at forefront
team have been working in wellbeing in the communities and aim of everything we do
partnership with our suppliers to become carbon neutral by 2025.
across our facilities and • The paper we use for InFocus
landlords across our Whether its creating recycling is FSC accredited which is
corporate offices to schemes or introducing a new waste 100 per cent recyclable
ensure we’re reducing our management system, we have huge
impact on the environment. plans for this year and beyond to Please look out for further information
The business recently signed a create a sustainable environment around this and if you have any
new contract with a new waste for our colleagues and patients. questions, please email
management company which will [email protected]
ensure that we can measure, monitor,
reduce and report the impact we’re
having on the environment.
Across our facility canteens, both the
cutlery provided and the takeaway
boxes are made from reusable
material, and this will be introduced
across our corporate sites later in the
year. All paper placed in confidential
bins is recycled and all our hospitals
currently recycle cardboard. Three of
our hospitals recycle food waste, with
the remaining hospitals due to follow
in the new year. Later in the year, we’ll
be working closely with our front of
house teams to introduce recycling
programmes across all our sites.
InFocus • Our colleague magazine • A healthy new you A healthy new you
It’s a new year so it can only mean What has been your career highlight? Why is maintaining good health
one thing – a new start! We caught so important?
up with Kaitlin Colucci, Senior Through my work outside of HCA UK,
Specialist Dietitian at London Bridge I’ve appeared on BBC News to provide Food and nutrition is at the forefront of
Hospital (HCA UK at The Shard), to advice on calorie counting on menus, everyone’s lives. People are constantly
find out how you can make your new and on BBC One Countryfile to talk searching for better ways to maintain
year a healthy one (where possible)! about foods to beat the winter blues. a healthy diet which is why they visit
But I don’t think it gets much better our facility to receive professional,
Tell us a bit about yourself than having my own consulting room evidence-based advice. It’s proven
at The Shard! that your diet can have a knock-on
When I was in school, food technology effect on everything from your mental
really interested me, so when I left I What nutritional advice would you wellbeing to your skin to your gut, so
started looking for opportunities give colleagues? it’s important to stock up on fruit and
relating to food and health. vegetables and have a balanced diet.
When at work, aim to eat balanced
The digestive system is where it all meals, drink at least two litres of water What would you say to colleagues
begins, so I wanted to learn more a day and rely less on caffeine to keep thinking about using your services?
about it. I studied nutrition and you going – you will immediately
dietetics at University of Nottingham, notice a difference. It’s so important Whatever diet-related concern you
which included an undergraduate to maintain good gut health too, so have, big or small, we’re able to offer
master’s and placements throughout. over the course of a week try to eat guidance to help you to improve
After becoming a qualified dietician, I at least 30 different plant-based foods, your diet.
worked in the NHS before joining HCA including herbs and spices, fruit and
UK. In my current role, I have private vegetables and nuts and seeds. If you’re ever in doubt, please feel free
one-to-one consultations with patients to drop us an email at
to discuss their symptoms, condition [email protected]
and eating habits to evaluate their diet.
In some cases, they may need to have
a hydrogen breath test to understand
their symptoms. I then help put
together their tailored eating plan.
I also give wellbeing talks to our
existing and prospect corporate
clients and speak about, and sell,
Back to Contents
Making improvements across ITG InFocus • Our colleague magazine • Making improvements across ITG
In the Vital Voices feedback, you ITG has also been focused on over 4,000 new laptops, desktops
said you wanted to understand providing a faster, more and monitors across HCA UK this
more about how our Information comprehensive service to all our year. This should greatly improve the
Technology Group (ITG) team are colleagues. This includes increasing speed and reliability of the systems
improving resources across the the number of colleagues working in you access each day. ITG is also
business to support you in your role. our ITG helpdesk team, changing the performing network upgrades
way our desktop technicians work throughout our hospitals and sites
In the last few years there have between sites, and automating this year, so our WiFi will be faster
been vast changes in the way we use processes through the helpdesk and have a wider reach.
technology to support our colleagues ticketing system, ServiceNow.
and patients. In 2019, ITG delivered Jared Mabry, Chief Information
over 50 key projects across HCA UK. What’s new for ITG this year? Officer, said 2019 was one of ITG’s
most dynamic years. He said,
For clinical colleagues, ITG launched ITG is focused on delivering new
a new picture archiving and capability that helps HCA UK grow, “I am very proud of the work done by
communication system (PACS) as well as focusing on improving the everyone in the team. Our vision is to
for imaging. They also launched way you access and use technology serve as a trusted partner, delivering
a centralised cardiovascular in your role. both an exceptional and value-
information system and a digital focused technology experience
pathology system. For our non- This includes deploying Meddbase, for our patients and colleagues.
clinical colleagues, ITG completed a new enterprise scheduling tool. I've read all of the Vital Voices
the rollout of Artiva to improve Meddbase enables patients and comments relating to ITG and have
billing and collections, SMART/ colleagues arranging appointments incorporated this feedback into our
Omnicell, which our supply chain to book healthcare appointments future plans. We’re excited about
use to manage supplies for online. By implementing Meddbase the changes and enhancements
pharmacy and non-pharmacy we can be more efficient and we’re making in 2020.”
items, and launched our new improve our patient experience.
recruitment systems in Workday. Keep an eye out for further
You also fed back in the Vital Voices information on this in the
feedback that you wanted better coming months.
equipment, so ITG will be installing
InFocus • Our colleague magazine • Behind the scenes
Behind the scenes
at HCA Laboratories
HCA Laboratories (Labs) has been the care of more patients and grow our Microbiology, serology and
running for over 35 years, providing business. In 2019, over 30 pathologists immunology involves identifying
an outstanding UKAS-accredited were added to the network. antibodies and investigating problems
pathology service both within HCA with the immune system. In
UK and for hospitals and clinics In 2018, two sites were consolidated microbiology, samples are put on agar
outside of HCA UK. to be the main laboratory in a new plates to allow bacteria to grow so
refurbished space in Shropshire House they can test which antibiotics work.
There are 200 colleagues working in in London. This enabled colleagues to
HCA Laboratories in a variety of roles work more closely together and use Genomics examines any diseases
which include biomedical scientists new equipment that has improved or conditions that have a hereditary
and medical laboratory assistants. turnaround times and delivered component, such as heart disease or
The talented pathologists working in higher quality results. diabetes. The team have a core test
labs analyse samples for a complete menu of over 300 tests and can also
range of medical conditions, illnesses What do HCA Laboratories do? request rare tests for genetic testing
and pathologies. that aren't on the core test menu.
HCA Laboratories cover all disciplines
The labs team currently operate from in pathology including: Did you know…?
four sites: the main laboratory at
Shropshire House, a secondary Haematology and blood transfusion • HCA Labs carry out 10 million
laboratory at London Bridge Hospital involves testing blood samples. individual tests a year on over
and two smaller laboratories which On average blood tests results are 750,000 samples
serve our oncology patients at The delivered to LOC patients within two
Harley Street Clinic and Leaders in hours and general HCA UK patients • The Sarah Cannon Molecular
Oncology Care (LOC). within four hours. Diagnostics lab offers a wide
range of molecular tests –
In 2017, labs acquired backlogs, a team Histopathology and cytology DNA and RNA based (deoxyri-
based in St Ives, Cambridgeshire, who involves examining tissue samples and bonucleic acid and ribonucleic
provide an online pathology reporting cervical screening. Additionally, this acid) – helping patients fight
service for the NHS. Backlogs works involves specialist, rapid diagnostic cancers with the right
with over 100 NHS hospitals and the services onsite at our hospitals such treatments and therapies
service continues to grow. This helps as fine-needle aspiration (FNA) and
HCA UK reach new customers, support frozen section biopsies.
Back to Contents
OUR PEOPLE InFocus • Our colleague magazine • A cuppa with
A cuppa with...
We talk to Andrew Taylor, What's the most challenging Prestatyn has grown a lot since I
Billing and Customer part of your role? started here. If you live in North Wales,
Service Team Leader, based you often move away for university
in Prestatyn, about his role, A lot of the time the patients calling and don’t come back as there aren’t
the opportunities HCA UK are very sick and you have to get to many jobs here. I think HCA UK
has brought him and what the bottom of what’s happened. It's presents an opportunity for you
he’s most proud of. easy enough when we can see that to do something different.
we've made an error here and we can
How did you get into your role? change it. If the issue happened in a
hospital, it’s more difficult for us to
I’ve been at HCA UK for over two resolve it as we can’t go to the site.
years; I started off in the pre- I’ve been to London a couple of
admissions team. I applied for the times which really helped me build
team leader role in that team and relationships with our colleagues and
whilst I didn’t get it at the time, the speed up our time to get things sorted.
interview went well, and it gave me the
confidence to apply for this role again What are you most proud of?
later. It was a big moment for me to
get the position as a team leader in Last year I went to London and trained
April 2019. around 250 colleagues in the admin
teams on a new interactive worklist
What does your role involve? on Meditech which improves the
My job is running both the billing and
customer service teams which are part I was really proud of that because it
of the revenue department. For billing, was a new system and I feel like I got
we bill the insurance side across HCA the ball rolling. It’s really taken off, so
UK. And across customer services, we all the departments are starting to use
take payments and deal with queries it now for different things which is
from patients. fantastic to see.
Day-to-day, we have a meeting in the What do you think makes
morning to go through statistics which Prestatyn a great place to work?
assess where we are and our progress
on hitting our monthly targets. A large There's only small businesses here,
part of my role is dealing with the nothing like this. There is a real sense
more difficult queries, trying to get of community here. In the Vital Voices
to the bottom of accounts that are feedback, colleagues said their peers
quite complex and finding a solution. are the best thing about working here
and they really are.
I also help with failed claims which is a
big focus at the moment. For example, Sometimes you have setbacks, where
if a procedure code isn’t right, we can’t change is always difficult. But when
bill the account. changes happen here, we pull together
and prove we're capable of doing
It’s a very fast-paced environment, things. So, for example, our targets
we take in about 500 calls a day, with changed in the revenues team which
10 members of staff. seemed impossible, but the team
pulled together and achieved them.
I was really proud of them.
InFocus • Our colleague magazine • News from the US News from the US
HCA Healthcare builds
HCA Healthcare is working together The 2019 Carter Work Project When asked why she is so excited to
with Habitat for Humanity, a own her home, Curesha responded
non-profit housing association, In the Autumn of 2019, HCA Healthcare by saying that the feeling of
to build stronger communities volunteers participated in a historic empowerment will not only fulfil
and give families a place to call week-long building blitz, constructing her, but she hopes it will teach her
home across the United States. 21 new Habitat homes for the 2019 daughter that “if you work hard and
Carter Work Project in Nashville. don’t give up, anything is possible”.
The non-profit housing organisation
helps homeowners build their own During the 36th year of this famous “At HCA Healthcare, our colleagues
homes alongside volunteers, with a event, former President Jimmy Carter step up and care for others and each
vision “of a world where everyone has and former First Lady Rosalynn Carter other when it’s needed most.” says
a decent place to live.” Since 1976, built homes alongside future Joanne Pulles, HCA Healthcare’s Vice
Habitat for Humanity has helped homeowners, HCA Healthcare President of Community Engagement
13.2 million individuals and families colleagues and hundreds of other and President of The HCA Foundation.
to move into affordable housing. volunteers. Forty HCA Healthcare “Our partnership with Habitat for
Habitat for Housing offers homebuyers colleagues donned hard hats and Humanity has grown expediently over
an affordable mortgage. Those volunteered at the 2019 Carter Work the years, and our most recent build
payments are then cycled back into Project build site. was especially meaningful, as we had
the community to help build more the privilege of helping one of our own
affordable homes. Historically, HCA The week kicked off with a special colleagues. It was truly inspiring to
Healthcare colleagues have given performance at the Ryman witness local community members
their time, talent and passion to help Auditorium by Nashville natives, and colleagues working together to
support over 50 Habitat builds. country music stars and Habitat make someone’s dream of owning
humanitarians Garth Brooks and her own home a reality.”
In Nashville, Tennessee, where our Trisha Yearwood.
US head office is based, 4,400 of
our colleagues have swung hammers A HCA Healthcare colleague, Curesha
and climbed ladders with Habitat for Goodall, was delighted to be selected
Humanity, facilitating the construction by Habitat for Humanity to become
of 26 HCA Healthcare-sponsored a homeowner through the Carter
homes in the greater Nashville area. Work Project.
Curesha is looking forward to the
responsibility of home ownership after
a long period of renting. Her 13-year-
old daughter will soon have a garden
to practice her favourite baton and
twirl activities in.
Back to Contents
Developing our colleagues InFocus • Our colleague magazine • XDXevXeXloXping our colleagues
In October 2019, HCA UK introduced the Institute of Leadership and Management (ILM), Stepping into Leadership
programme. This is in addition to the existing suite of ILM accredited leadership and management programmes of
‘Growing as a Leader’ and ‘Accelerating Leadership’. The training is delivered in partnership with our external
training provider, PeoplePlus.
The new 12-month ILM Stepping into What does the Although we have only just started,
Leadership programme is tailored for programme involve? we are already assisting each other
supervisors, team leaders or aspiring and keeping each other updated.
colleagues wanting to take their first The programme involves workshops
step into line management. every other month and regular visits I personally have a lot of support
(on site or remote) from the external from both my managers here in the
Melissa Halbritter, Medical Secretariat learning advisor, PeoplePlus. The main secretariat, in particular Jo Felton,
Supervisor at London Bridge Hospital, part of the course is learning in the Business Reservations Manager,
is one of 28 colleagues who have workplace with planned hours to work who really saw my potential with
signed up to the programme. She towards achieving the qualification. the programme and encouraged
works alongside a supervisor, deputy me to apply.
manager and manager; together What support is available to you?
they manage a team of 50 medical
secretaries. We spoke to her to find The PeoplePlus learning advisors
out more about how she’s getting on. running the course are really helpful,
and there is a lot of support from
What attracted you to the ILM other colleagues on the course.
Stepping into Leadership course?
I have recently joined the department,
and three months into the role the
course was announced. I felt it was
perfect timing to support me and
enable me to progress within the
department. It was exactly what
I was looking for.
How are you finding the
course so far?
I am surprised at how well the
course is supporting me already.
I have only just started the
course, and recently had the first
workshop day. Already I am able
to utilise the skills and knowledge
I am picking up from the course
to take into my daily role. The
most useful part so far is meeting
other leaders from across our
facilities from many different
roles and working with them
to support and guide each other.
To find out more about the ILM Stepping
into Leadership programme, please visit
Empowering You within the HCA portal.
Back to Contents
Many of you told us in your InFocus 2 Which month does our next 8 Looking at our colleague in
feedback that you’d like to see a Vital Voices survey open? the uniform pictured above,
quiz featured – so here it is! what is her role?
3 What is the approximate number
Test your knowledge of HCA UK of permanent colleagues 9 Who is this quote from?
by answering the below questions. employed by HCA UK?
“Above all else, we are
1 Looking at the image pictured 4 Which city do we plan to open committed to the care and
below, what 2019 internal a hospital at in 2022? improvement of human life.”
campaign is this taken from?
5 What percentage of our hospitals 10 Which month in 2019 did
have been rated ‘outstanding’ John Reay become CEO
by independent regulator Care and President of HCA UK?
Quality Commission (CQC)?
6 What is the name of our new
Vice President of Quality?
7 Where should you look to search
for an internal role at HCA UK?
1. Flu vaccine 2. May 3. Over 5,000 4. Birmingham 5. 60% 6. Judi Ingram 7. Careers hub within Workday 8. Senior staff nurse 9. Dr Frist 10. April
Tell us what you think and you could win a £200 retail voucher.
We’ll also pick two runners up who will each receive a £50 voucher.
To enter please email your answers to the following questions to
[email protected] by Friday 28th February.
£££ 1. What was the best thing about this issue? Left to right: Nuala Close, Interim CEO
2. What could we improve? of The Harley Street Clinic, Jo-Lynn Woon
£200Wvionuacher! 3. What would you like to see in future issues? and Nicola Gillis, Vice President of HR
We hope you enjoyed this issue Winners
We really appreciate you taking Congratulations to Jo-Lynn Woon,
the time to provide feedback. Pre-Treatment Superintendent
InFocus is for you, so we want Radiotherapist at The Harley Street
to make sure we cover the Clinic, who won a £200 One4all
topics you’re interested in. gift card for providing her feedback
in the previous issue’s competition.
And well done to our runners up Hayley
Fawcett, Client Relations and Project
Executive in Primary Care and Tamasine
Herbaut, Medical Laboratory Receptionist,
Labs, who each won a £50 voucher.