Work Examples

PAUL PROCTOR
WORK EXAMPLES

The workplace evolution

MARK DAVIES iirbnBreeorcveooocsmectainenbtgtlyehaeecgahHirlasiot,nyltgyhienGetrtroaheisetluhowleftowbbruekaispynilngwaecaesenswhliaofserk.

DONNA BROWN

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ISS
EDITION An academ22/i0c7/20g14ra11:v26itas and in-depth
exploration of core business themes
can offer a deeper insight that
when combined with practitioner
experience and expertise elevates
the offering to the next level.

Donna Brown

A case in point involved ISS’ Lifting the lid on this largely Another major issue to have discover how her studies have
recent collaboration with unexplored subject in the undergone analysis, is that informed her own approach as
Sheffield Hallam University context of FM, resulted in of employee engagement she manages a wide-ranging
to investigate what service some key findings, most chosen by Healthcare Divisional portfolio providing fully
excellence means to our notably those which reinforced Director Donna Brown as the integrated soft FM services to
customers. the significance of the human, basis of her MBA dissertation. the NHS, including PFI hospitals
personal touch in the quality of and traditional acute trusts.
Kingston University the overall service experience The work has now been
and that excellence or lack of developed into a white paper ISS ENGAGE: Why did
it was often defined by the focusing on the key drivers the area of employee
service provider’s response to of engagement for front-line engagement resonate so
an unplanned event. hospital workers. The core strongly?
message highlights the criticality
ISS CUSTOMER MAGAZINE 22/07/2014 11:25 of interpersonal relationships DONNA BROWN: In my
between front-line service experience, one of the most
TOMER MAGAZINE ISS Engage Magazine Game Changer Edition single pages.indd 2 employees and their immediate effective ways to improve
managers and supervisors. performance and productivity
is to empower our employees
The findings are reaching a through engagement.
wider audience at Kingston
University, where Donna is a The intensity of interaction
guest lecturer as part of the our managers, supervisors,
MSc course in Management and front-line staff have with
and Leadership in Healthcare. absolutely everyone means
that their level of engagement,
Here, Engage catches up with behaviour, attitude and
Donna to find out more and performance is acted out to a

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ISS Engage Magazine Game Changer Edition single pages.indd 15 22/07/2014 11:26

ISSISESNEGNAGGAEG:ET: ThheeInInnnoovvaattiioonn EEddiittiioonn ACLAE DA ENM Y Apps engage staff at O2 TelefónicaAfhosintaroHtdsphdwabiuolcinveofTeuaaifsuptnnmeesnitcsbnguesrttvndrieocteocflsiylDeiuiihnemmrilrnLtoimmefeansetrrEctuaniaeiclmrieaAviooalnosrtbsfbflsetprmrsyiNoedotinebeneaoinrse’urabgmneswennuuceblgcnirlciuodcnyaocnighyentaeuhmwdtmnditssHsofdcshiiisteivaghptustaoeetn,bosdssheanoetrnitieannmaetsethiNltmtfivoizuoSnitsercpeteiL.cionaaogsvoeerErsraoAit-rgoent,ufiAnhfkc,ucpltlsvoierretaoteNtroaiiseL,iconctnhcranrsoaqunENofguAsadtsttdwesieihleusooAvdcneleyaedtca.nearvuodeufttiNynecdnfooBWhamiveiirsraseeclnreaetmo,pzeelmhetipidlrtdemaoutprconeaaaihinsyrkbehnorlrkp.dfseitooRislnglnn,ierftadnauaooagwimccigrnnallvh,oiaiWedtpggnahmfiSsyolorpia,emeatfgechrrnsdLocptmiethErhniwsPr.hifAdvtoqaierpsaceteaanvuNrhtaehrenlaeechaavlairmrdeltspS(tlfamyornseDiinouai,ttertteexuaiyihMcersunodrrgbeglpmuSteiey(stneirShAteilloosiaregatynerssiheosnIxapanmarugCt,aotsokhoecvSiich)isfmastssmeeef.aicedhgt,seadmrehteeeitcmnpetihmpaadtihcooaglredetgasainatpifhaascuum)btcecptr,bwelarshynaslrorueeeerlia:lefoemnovmnncqnrsaddteecrotstuoapukteemeebunbnoltapasfmntd(roicyeeseandLlrintmirnosnteEndcdiieeuyf.ldgaAtteulsro,ewccerarrosdNistwmasohanitmrhuoisn)otnottnacesuhweewimatlgftareeeyrwiyxnnitskoerstduepomhtrl-orrfdeebkoe,caIarttttbhhcaripbsuemekaotssrsraniratoiodDootonatdirlfnooevtoec.iwnargireesssstetecadtopsitsfdhtJtiotcofsialIrihaechiepnratRorluttsSaetmeceiiepurteduosehgittolhtr,xsaiviabhhessr)aienatmbeeno,igttnhhepeeSvvntagmhhnlsgpbaeeehieberilep“aneagoppw,nracielo’mtareudpslapoWngAmyreedytsfainrtososlluetismrcbtcfsaroosraisithaaatboaraohcneeniehtskhuhaosrdsctgtpeeeaevorsitaueteen.editpesblseqinmseoicspeldbisecssifanideotrosnhuqmuuytonshlimyoepgoimatiprnneeaupl“nmf’eohevtrcsttteraiasaednmooepfshatteidsanWeonswdooecubuop.stsvrsaue.arttusieftrallraopinofyatonletssnoudefLnilryhnLohniaeurt,e,imtepnatpetsemuaE”maavifcesidccnlifsigpnGAiyslrtedivhcosaoytihaaeesiogsaatcinhriNasbemnhfbbnesideiarrenasi,weafnceuystadllysmfmndweesvttua(deinih,tthcnat,sdisnsnhaoteiiidhioaeieftessuacddeaoohdosuscuitsdhbno.lf,ieltlriacsriosaonldonnmbafeweultnceLrwwearsimamottEisaiesrtsitfimaiAasdydthillerwsltohntosNinationbsedvmhantfyeeasaitds,dectasrnubomelseasskaend

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TOP OF THE TREE! page 3 FFAACSTTS OTurOregPular roOunFd-up oTf coHlleaEgues’ TachRieveEmeEnts! TAHPEPLBEIGWGhseatttat’Wsinnwtdghhahhaeeretoadvtamn,eotlAdtareuahyksrWgketepeahehansehnysireencosrydsawIeigufatonssgtlypppdaolitonyoohNoefaotdteouinwrnnen-eattd.srywegIycheoiabosoaestffmYiutpooannleyiollertdlddotiyarrthftkauwd’rhiffsenetlrovewyihbeverhjtoote,unariitityg?mbnwthshkiuynh?yeeAe.hrmgweieo.NresppSuyhorwtCueesbseuesMorlmWrtrtoarwesCehrinovnod&kaebooadniti,ngniEahucsnerfwienteelontetrdSesrdhrrsayge,ooreyneMdorDgolsft–v,wlauelateicauPcoisonnlog?sgeeirtascvohlslsrd,llgyt,?teueeseHCrdacrmeuioiggndlneuphg:ntetrLhtuos,eWGirt:lWIgceSRvhWttt1WeNhhIe’iuhehistmehs7tla’cheapesttlhag0Cetyniwtec2aenhebt’cnrv.gs?ltr’e,gre0loeseeviZeitdanaFInaluiwhei11satnotgucewggaeo0bsli5,nttlhenlyori0ioraetDjkfa!ogioou%nuncbenaw,uyuldlvedaimnwgaiforlonrwioeygnhaokrodnoarkgdeienorteudsaekhmifmdtinuinfnompledygyaginainytntArtnsd•gaotih•eocait–ofuiTcahvs•tfnHfCseIhoneewifbIeheyeilSoyrdlJsarewaeivwoaoauumsvmenwnaeuvttufrenaakhudppentmrsoarehsssrlaldnavjle,oaatsooaoye2shenpttcnrswwpbn0iiwaoehHcdiandfne?1ttrpiarirgiophesnTegote4steh:avt.e2ocma,retet?rha?natelsdhtit.rsdpnihgeeoagaernrfvntikaisrcllsteifthtnoecemgrrlemfcoaoalnienubntaruahinnlimlltdihnooineennsgltayshitsrtfwsihpcwotQaeaorocaoiscr2nl4utnOtlo0dssrliw2Wneltn1id2esdo3/ifcah1ev4ieaH2fnemem,awee/2ooWrgtlrsJn0esi’shwswbaw1evierfutihta4awpeecatytecdeheerhnhiasawehsoreor1secudnaepo6n’mstifa.cvtfrn:(bhw0tiiewetosfnasiao2eehwHnuDectekm•ttsooberut•meltrteiila•hueehedahsetlim•IorsptSehleTalapCokcr•dmWiasoShtonymveilsIentos1hghenerSeenoyepeOstoefleet1eegSlogte-s.ruraeahooiaa8uapnirrueerdranaIcnfnv’2r,bgvrreikgermrtando0pregMfeedydiretintyvldc0se0eatoltepayitgtuelbfohioag0iwfu2eahtftwldnoH1lltaeote’eyywlmbrd5yseozogiacyertiow40vrojunotweaaobseo?laeeaedb,wusnivuheiayit0bs?nortcceaWcenehrco!msh0?aotddtrytfereeaIIritlpNtslo0rgsoudov.dekmI’5wTsttoirsn.IawasetraoeEe0tqbiey’ghtmrns’ogNRonosa0ernraoomdjAfyi.no2naurrnngotgseb0iiywethierepd1aicldidhsaptwn5PelnteeviarAa.hwt.oA-seieadtnaAhttter2sdrksoeap?taddYtpsonap0tgmipfc2tomh7peph1fta5tlhrioo8eilld4nnekleeeaartmngtaAyewoCgAiitfnrlsewuhmfoiwsiatenEiWeWiaoaWgfWHgwnnraayannrnoveaoian,ocohhrhgdtrdosqlemirhufrdnaaneeaisdeinedienrttdryugetsoer’eevysdceimnfdseeethnuarffw“iobntrrtlfHaoedsoohyiomfguravIotnkrlaMtie’oomealiacterrkheugo!r)mckmoiteeaswiilrysaInldwhtktrsntuoifeaeewr’ogtnhprsQm.ryiitraoil’hirghneoototaohamloeysmAe’idoustruureavciunftky.roocorssiaalraestiiamfwtvdotnolnhnewbiuwi”wyrrcgdptdtneepfntdeai.tpiothenteooaeosinlhgsiTr-eBnlhgttprbletrlriaatewmainicHrsdsenfonrviwlaninrnernoeeeyyadeeatrm1laiseenw.enalwirgtirrnwtrwptgd,rgh?wbsiiehonithfarrnp2nbenRA.oeheooaaas.ueadwtlncaeslfulwwihollsoobpvdeiTeodicreaa2tisn2nefurnhkssf.?gsges?sonileebdilTosf,nsrnsehtgMoeieenurniagrrtnlttWytaaIehteg’hlgsanHeeaiwajrmotonhnn’eeswNyAegtfil’iaalnhnpwtssuyirdsdettlDeieeitiamflaktspowaerhsaceiecni?cleoenrhasblhhwevtgVdnefrtieeroneiordivcipeereeatgrrattiahkknsmwvncosopiibeOddnaseeormlsrseasmgiu,pomnlncae–wilaiuegIdnwrwtetSiIteedtytihyiwTortSlhnEoesehwlot.erwurutmeeouTmhreoslrrnidey?rnao‘kaeagllIwitnpptlak’os.2neseg?dopttaooIuhoondrerthceluixebtnrat

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Together Magazine WINTER 2015.indd 6

GET INSPIRED page 10-11 Got something to celebrate? ISS Chef aims to be Master of the (Chocolate) UniversewtLhweicleIlittoanar’sPsniemldssCseecWsorio(nmsaaptchePQJmcesudhaciaeagaonreeonueiitndervysnM.nogymeaiesoeusaNtfnrrrtaauatauaetetoaiinnoMnsorddergantedse,ynurtfyottafhaiteeheheo1hnwfinrinsvsaoselrraldsteysistwmirviutgumfnnomewhdieru.rifndeeiiepnmsadeofLflesoslansrdconeohrotrataqer,ct)rembtdrtaeutgrhShsonhi:irBneececerhttakaforhcardltcovmaeuletttoilwsptteoarimfeiuqm:taio/scorthugt/prlnopyiohridas.usamrwels,jeinOeoot.JsegytsyuwCfpsydroiffHtrBuonnooie/fQncanerptbtepcyhhtu.uatrpheuemntleJredeCpsg,iBtree.waFCSItMfoAuBhwCytrOneaakeoqBioSntntQavuhuihaarunzkemkaanuore’deersslcdntanilotfhlhsLsiyarIhsnsscateetehyuerla’JvteyaatoiepstepnrputidhnnpoeCdapc2aoakaongssohgvitrr,stynwinehatned,hssyswnens,ia.ee2inmhsdncFhfal0tpneicaaereair1c,eisencnncl–h5stSirhgytIsl.u:BslaiaiysctTtlleIiooaFoykhrsdMscLneauSnrMaeyardpihovliostpsaaadepmoanorrnnieb(caveeiAroinalerapetbedperagptoysoyedtleriieaentftviirnyhlBnetata,de–whnanctecirhteehrhcsiomitne.leeC-lalanvreEyeiaeslOgur)us:eoaaakvfncnpboentewdifdrprAmronoosLalBewatseeQcrkoeiuvoontaaeaHleeunrewsnwrblynreAlsdaddsthataLogprDioauhnwedroteptdcenehnentahttlWseeeehrdssb@oL(nle,eSopalli3AsoendruHnieevctwyfspwkae.ipooedchr.‘braBforeitm,’aiissfmsorneosmeBsddtesubmwonedao,teotWarteebsoihtbytistrvilerhrtomitDeaveg:pleheduLerioedapettl.sroheosecwleeeylmsyosiiudsrsfiidsoidemrtbano–sob’nrosraafenrykfawLacoysos1eetklntpfernio7othrndo’tLlv)tfeyasoooenhiwunLsdalvnstiilrdvtoeid’hedabsoenyenolrroedtsicnse’fes.d

MY DAY IN NUMB3RS page 12

MEET THE TEAM ClousohoprcmIroctrkWoeoacpcrnvioerleonheslrtlreonuiayiastrarlthoegdteengoenmedobuiMa,rweteeleaqnavaisasustsnech;nth-eneheosaawtaieret,rrln(vlcettpsbgheoo4eeaaimele7trlbbgeh,teeyrw0aerai,ngigm0ptpibthhut0s,eihoetgesna)ofu!Wygtbfwacooiohruooloutrirshfradrle!kddstpaiamlyacee OHtILahSCnteeCgieStphu1alheOFpeci8onShfeoftcssflahDfloit,frc‘olesFtHeaUhefrrwteeKrbseteanhirMleMaduclenecaoeCacodrstasoyhmhstt,IvereefRRpiefrosrit’Aehcir.enthFdeie afBalreneiatnadgsytsigcellaietctcehterieidnvgefomCrVet.hnet tfoinaadl dis another
awEnmidthawi‘lseuhswaraieltl:mdisoysujnukesctwotmsh’[email protected] CAahguoatucinomslatntoe2Tth0Mhe1ear5swctfoeoinurr’nn.tehtrreywtwiitllilnegnooefro‘sWndtouorrlibdnagttle to Richie’s
see pages 6 & 7

ctcohcDoooenuokPtrikrinrnieibgmgduaehtfweoiMsdra13irtnd7o0iss0y.bt0eearantrarqoncuoadeprtewsseiofrn,onRrthaitchehneiFueaQmhlkubaleaesenrndosaf,nd

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22/12/2014 16:02 22/12/2014 16:02

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Keeping it updated Referring to previous examples may be It’s all about the intro
necessary for direction in terms of style and
Avoid the trap of using generic, existing template but copying word for word can An effective, concise and informative
background notes that may need updating appear uninspired and lazy as well as being introductionary paragraph is the most important
when writing items such as award entries dull. Where possible we should be updating part of any correspondence. Get it very wrong and
and tenders. our correspondence with the very latest the reader may not make it to the next one . Yet all
news and developments. too often is an area people struggle with the most.

News writing focuses on getting to the crux It is preferable to articulate the crux of the
of the issue at the very start of the story in story at the beginning rather than begin the
the introduction. Often an introduction will piece with less important background detail.
be a single sentence, occasionally two.
Case studies that get to the core issue at
An entire story of information summed up soon as possible will be more engaging than
this succinctly is a skill worth applying to those which bury it at the bottom. Finding
other forms and can significantly benefit the news needn’t be a treasure hunt!
business writing.

ntact 19 20

world.com Using the Style Guide

Part 2 The guide can be tailored to your needs and Areas labelled Extra provide more detailed
used in different ways depending on the direction for those looking to develop and
This is the second instalment of the Style Guide which aims requirements across the business. It features enhance their business writing by covering
to support the creation of clear and consistent business two levels: Basic and Extra. more complex points.
writing across the organisation. The first section covered
By Caroline Bullock some of the grammatical basics and now we look in more You will see two symbols throughout Where possible the points listed are brought
detail at writing style – how to improve fluency and tone to the guide which denote the level that a to life with relevant examples written in
create material that engages the reader. particular section responds to. bold italics.

11 A single pen = Basic The overriding aim is that we all work
together to achieve a written style that
Two pens = Extra covers the three Cs: Clear, Concise and
Consistent. Knowing what is required
The basic guidance is aimed at avoiding will help us deliver the most effective
common mistakes and to support the communication across the business.
creation of content which is clear, concise,
consistent and free of errors. So let’s read, absorb and apply!

12

Exclusive McLaren estore discounts
for ISS employees

YoCuOhaNvMeGcwlRaornAeanTnTUPeCxLcWAluosTkiIvinOegvNisSit to

Prize donated by
Date to be arranged through ISS, Simon Jacobs, Tel: 07795 456092

See page 2 for details

Making Christmas Sparkle 2013

Making dSeucmorpatctuiooonnutses.mdTephsoeirgalunryxsu,aurnysdicntogrlaltedhciettiioohnnigaihlnsectslyutldeqseu.salbitoyth
Christmas Luxury Collection
Sparkle Festive Collection

2013

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ISS Facility Services
Landscaping

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COMPETITION fISroSmprtohveidNeHfbaSacnailnkitidyngsMeCarOAvniDdcRe,EtsteoEfcoRhsroSnamoDlveoAagorYyifenttyhaemofweoso.rrglda’nsisbaigtigoensst,

Photograph a colleague in your workplace, showing how
they deliver the Power of the Human Touch

£W1i0n0

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MateSgaalvnaPtieoanrsAornm, yHienaLdoonfdRoenc,eUpKtion

| C A T E R I N G | S E C U R I T Y | issworld.com/catering
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F A C I L I T Y M A N A G E M E N T | C L E A N I N G | S U P P O R T | P R O P E R T Y | C A T E R I N G | S E C U R I T Y | issworld.com/catering FACILITY MANAGEMENT | CLEANING | SUPPORT | PROPERTY C AT E R I N G | SECURITY | issworld.com / suppor t

|

Email [email protected] with your entries

no later than May 31 2013. The winner will be selected by Richard Sykes.

Please ensure that no sensitive information either in documentation

or on computer screen features in your image. Find out more at
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oliumritceadreseorscodnaytaoctny2o8uthr lAocparlilC, TTiPmAed: v1i0saomr a, .Lso.ac.apt.ioton – ISS House, Woking
book a place.

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See the TOGETHER magazine or SharePoint for full details Recruitment poster.indd 1

16/03/2015 07:38

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® Stoneleigh Park
2nd October

FACILITY MANAGEMENT | CLEANING | SECURITY | PROPERTY | CATERING | SUPPORT SERVICES | www.uk.issworld.com ISS Supplier Exhibition 2013 with ISS Honeywell Building SolutionsoipmHptopHirmnorocoevitonsovEiyendeeenwadttynitenhrsweeeaosfpygeHlprfrnsleleipgteoctbdBolhrerlyhBicfnuevieaSmhoSseircereHianvkealearkHodryelbtmiocciveRsmBwnsiotke0uhaennbfithauscnRnsfp7enriegeuinetrbthiieeclel8dyeteeilmdcuassiyylwbdca0nelBeoyirRwpinpumlnsh7d.suetlHGrayugtteic.olilaibeas7lDildti1lodlddetlIimlHl1inio2ersneeisBnucLn5tomdtn,dskugacrt1eag3uoslieotntiescgnEli2pshnnDdvSfaeaBrdeat6oeregsaoitdhopn@erri.toliafruucpgondWiopetHttglkrgyslrtSitkaoohemi(oeomcteEttnnohiualaeaBnoouesierzspnInryftse)t(seiefic,wirHosoefndeahaatemrnBeg.uhliicxglnplsSloceeiletl.l)g,eeiorcwtpsiwwdnoibni.esensmasooseSrinatlvfrrneasookeklceaeelsrvillnfnsartmitaeege,adgta,ncyaitienvihssctnorcetelncatoenoiconieegs,ncutneaermisoermaleeulcynftorh,rmpeeagetnncosrrsypooigciotcatlamsvoyiauineoosirlnrmfsdnlncouaaigtseadnmrtsatstitnvdonahbIaaiStnbdseuoimgSnoslieecltraidt,a,nlmhikieienneaenngstntce.srFthre,Oigardweyunu,-rgictBeheMs S

ISS Facility Management, ISS House, Genesis Business Park, Albert Drive “We are going to be the world’s
Woking, Surrey, GU21 5RW, United Kingdom greatest service organisation”
www.uk.issworld.com
ISS Supplier Exhibition 2013
“We are going to be the world’s
greatest service organisation”

2013

®

STAND

B7

Catalogue.indd 62

62

23/09/2013 17:02:41

OUR VISIONISboSuIfteshteiveirnarsnaimaesedtgianaansepladcoslpinlegnhonaccsnigyagenseotmssdcgpuriieunoertebworatcnnteyoognoittagarodohoananuuslpmadylirtrslpoestmaeeboreauxduucecrdnttoitssbyesguoimtnoannrsipncsstetmiehitrdsbvoeioisetetefad.pmhsnmsilevweoeee.fcnohirittfesiscetnhyew

YE1A6R-2O4LDS GRADUA TES

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ION EMPLOYABILITY
AGING FUTURES STRWUOCPRTLUKARECEXEDPME1ER-N2IETWNSCEEEK
AP AT ISS
MCEVNC&TAOIWRNREITONEERRGRK,VTSSAIEHILTWOKESPVS,SKISIILTLSS, WORK INSPIRAT
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Youth Employability Brochure.indd 2
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ENGAGING FUTU
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RK INSPIRATION YEA1R6O-2L4DS ME ADUATES DBEUVPSERILNMOOEAGPSNRSOAALUGMERAEMMFDUEEETRTNUSOTRE YEAR21O+LDS
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Youth Employability Brochure.indd 3

19/01/2015 16:40

Youth Employability Brochure.indd 1 19/01/2015 16:40

AspiWork Inspiration Youth
Employment
[email protected] Programme
www.uk.issworld.com
[email protected]
Exposure rations www.uk.issworld.com

Vocational Skills
Training

Work Ready

Experience kills
S

Pop Up 800mm x 2310mm.indd 3 20/01/2015 08:28 Pop Up 800mm x 2310mm.indd 6 20/01/2015 08:28

VO CE NFO

TURN THE AIR THE
CONDITIONING FF
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when leaving the room
CONVERSATION
Air Con and Light Stickers.indd 1
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CONVERSATION

09/05/2014 11:06

















Putting the UKheaatrtthoef wind energy Putting the UK at the

2pr02uew1a0ast0pgih2ecnTlehc0stadfhenhoe.otygxieheWdnenrcopaewsnaoUonveimsepliwotKaeron,hrtvarrobgpgirdadnrseoriyoyuttenmlanaodlsaibelitrnnsltteonmyoihirfdntcomdtypho’astshrguacrpi,ekttneesothiaehnnaanntaiatreosgvhrogitnbwnehmaeiuvendisgaglptUkoateustoemtonrdKteiyhfksoopgfeefaetetnspeiotentlrmhol.mcawtforhn,.otlirnuydlrelonoalinoltlygy heart of wind energy

MEDnoaivnrrkeirhcoRotnoowmbr eatehrtnteQst,UiSEntKneraetisitrQegingy, siaachnpBadruriemssineheipssosvsiietwiosn The UK really has a big opportunity to combine it’s knowledge and expertise to put the UK firmly on
to lead… the world map as a key technology innovator for the wind energy market.
Mark Roberts, Energy and Environment Strategic Business Director at QinetiQ, shares his views on
how the UK is in a prime position to lead…

G. The available funds Fund name BGI over 15 year UK gilt
Fund manager Barclays Global Investors

All the available funds are provided by Winterthur. You The three funds marked * are the funds used in the Annual fee 0.60%
should read the most recent factsheet for each fund Lifestyle strategy described in Section H of this guide. Risk/return rating
to find out more details of the fund’s holdings and Most significant risk Low/medium of time
recent performance, though you should note that past The fund descriptions below include some technical you had
performance is not a guide to future performance. You can terms. You will find an explanation of these terms on the Objective If you invest all your assets in this fund for a very long period
find the current factsheet on the website (see page ), fund factsheets. you might not achieve investment growth that is as high as if
or if you do not have internet access, you should ask the
Scheme administrator to send you the current version. invested in an equity fund

TOwhviteehrFt1hu5endyceoaasimrtsosIfntopduearxcc.hhTiaehsviisengma aereaftinuxsernditcpsohenonsusisilodtnean,cti.hewi.eitavheptrehenetusFiroTnnSs EtbhrUaotKaddGolyeilsitnsnlionte
increase in line with inflation

Fund name BGI Deposit* Where does the fund invest The Fund invests in UK Government fixed income securities (gilts) that
Fund manager Barclays Global Investors Management style and further information have a maturity period of 15 years or longer.
Index tracker

Annual fee 0.60%

Risk/return rating Low of time
Most significant risk you had
If you invest all your assets in this fund for a very long period Fund name Threadneedle Pensions Property
Objective you might not achieve investment growth that is as high as if Fund manager Threadneedle
Where does the fund invest Annual fee
invested in an equity fund. Risk/return rating 1.20%
Low/medium
June 2008 Defined Benefit Section changesTwphrhoeovlFiedusenadcleaapmimitoasnl eptoyroamtceahcritkeioevntesfahonor riant-vcteeasrsmthmliuenmntetprreesstutumrranttetohsa.btTeihspisianifdulinnoednwirseitdthireetshmigeennetd to Most significant risk Aoqcfoulaynicorckgueleyrrnfpoaeerldlrasimntotnathhayeelnpfpuorrniticcdbee.eyIotroefmuapaderoyixlpypbeesercatdytle,ifcabfiobeculcuelald.tuTtssohiegesntwvhifaeiitclcuuahenntdoolyerf rctrlheyaedinnucpgcerpoel rpytoohepuerteryvrutaiynnluitteshe
The underlying investments of the Fund are a diversified portfolio of fund is a matter of the valuer’s opinion rather than fact.
money market instruments which are of a high quality and have a
minimum credit rating of A1 or an equivalent standing.

Management style and further information Index tracker

Pension FocusFundname oapApbeseonyrusoaitoutetnwhdBseibcGlrlhyIobeOQleemvieanterhwe5wetayiTQhreeraiuc,arhsQsItniatednoneeeoxsetkLpimQielnapfkmyfeleeodacdyGdteiiefnlert*cobthmheainsn1epgfJreiuotsn.cteeos2st0.hT0eh8De. eSpfoeimnnesediomBneesnmcehbfeietmrsseehciastivroeunnaosafknetdhde Objective The fund aims to achieve returns that are 1-1.5% or more above the
Where does the fund invest average returns produced by similar property funds
The Fund invests primarily in UK property, including retail and office
Management style and further information buildings, and industrial property.

Fund manager Barclays Global Investors Active this fund, there
For members of the QinetiQ Pension SchemeRMOWMibsoahkjsnee/tarcreesgtiitegvdumenornieefisnrcatatthsnintetygrlfeiusnaknddinfuvertshitTteUcipncbThWstthrrshahTnersoeheecoiunhaunihnnetceehosCsdaneesefeereefntooileginfTTeoamafvsircmteretirmenne.roobuse.sesTdudpnecTssa’dathriaictthmahntntesineerchnisneos:acootogecaeyTpldtnlteuimsuirmcsonaomuaspdosoenmnvsnesudainpeesnsnttyeuposeemierhgLoIyibTmIbuTmItrnfrnneroncneuooaiolhblirhesvtyheefdetnsdamotnuwvieeeeeosaeetwtnevctfiaecrhldd/suionumaetFsxeeFecasdxmeesterrsgrhcmd-outhuerliiieitstLyonsoetgeefnanadvnamryiupesnciifvthdandrvncisdtenosetnecmmpietctogiehknuaucntoepsandikneenele.inrasempcitrfCitaesetrsnIomdcievopstnlihuaonclroeeicti,sreprneoelsmlOrnbntavedolatsoeuwnhageersedPgpyttvcspqevoiposlrddeiteotoaeshuataudishefhnthclsuria’winacaisacnelea5settbfart5ycttyiofilvtirdiaelsbhosateUaoyhoreteYwhntfensweceseomdnihuKheethntmisfaipsSenncethvvafdSaee,rrGttichdvoueTreesetdfpanhhtihsiers.ssonpcstyaagteeCueao.shetssvtetyIeeimoHspCnrtereneeormrtsbtmmvaeoemdohl,ereftToeoittnemnttwenaeer.hphffpiubnhansomotxsgniaetpuregiesdtanr.ohtnthnvrastereeeh.Tncefehtyagnnsrucerhhverytnooeiasidnwnssmidftniohsegertxtaeaah-nnlnaisvtnt•eikttTinwisTsoTthrsehofuyhhsleadesttemtaasglaTeshitshlrthevhtsrotsgthhhihgoeaeseiaTeseisonesaaomesirerbhurnelowsFnygutttuiiscifillnrnsteflgd-herTsuatl2eiipidpgemltthwohcoanrStiryeanqyeehetneeplbubhEeeeaocrukdraa:svrelrseiisdasphedeonotaciUoaorsrgspnidhcldodshinbebsnkuuKfieotp.vaveoswacaalbssoytreythveeluGthswntemoiefnieocruottavnosrurittoihunlineeaeorrtianutatmacihlsishfrttin.iadcttutunynteieaTyhheglegymtrdshthdapoarnytohcae.noatsir6isorcvfTortntieCnneraeayhcpheue,oituenaeotsevreamaymnhceisiT.lbrereegteeldrepsybwuasud.pvoab.e(rtdtsio2Tspcnioyrtetuoih0hhpyetwontean1oaeeeohftalsn4tlsswreapoCmoot.s)gplrpo.uwiuhieoeclgrtmlnnohsonpinanoiiuapdopttodonwolynoseanddwagsdcntitsitbeolhhte.yshttidesAoeaohraateigkinrteCgcnhnevheraeordreeviaeleipmiesteewlkmadpwcaeeenndyt, If at any time there are more sellers than buyers of units in to the high
Annual fee 0.60% may be a significant reduction in the unit price. This is due

dealing costs involved in buying and selling property.

Fund name Baillie Gifford Managed
Fund manager
Annual fee Baillie Gifford
Risk/return rating
Most significant risk 0.75%
Objective
Medium
Where does the fund invest A large fall in the value of the shares in which the fund invests which
could significantly reduce the size of your pension.
Management style and further information The Fund aims to achieve above average returns over the long term.
in various asset classes in a wide range of
The Fund invests worldwide fund may be held in equities. A portion of
industries. Up to 85% of the derivatives, both for investment as well as
the Fund may be invested in

hedging purposes.

Active

• hwTahodeubblduennilteoftuitpimcphpraiaoncrgtteoosn1tbhJeauntnetefhi2et0sC0roe8ml.atpinangytohasderpvricoepothsaetd The following point 16
with the Company:
15 was also discussed

• The changes would not result in the main function • o1pfrpTrefaahJol6uyayemm5nmtTi.enareeugg2nnse0tttt0ooe6o8fe0fsstepbohrpaerverniiedecbenseeafshintuetasedtpnhftitctoethoesoned3rceeC1icwflouaMpmrtnaiasnoipyodrgam2tanth0foyata0letst8roreetrtchatvhoielirliuceosbelmwddefanebrstoenepemftl,ipitwtaasgiidteh
of the scheme being altered, i.e. it was still intended ba6ydbbkfwcTeno5eaeeyohnnulhtnetntteeeurhipehfct.fabiCefhiehIcritlneomtoaTsCtsnmrtssohcaoeuettthretmpdsrsfhdyeuitbadteetpemcnshohorretaeytaoaweutsnhdotfwcrybhneoodt,reeaa,h,nefarnntsviaicsltthsseteewnhiuhmidfhistoeiviroeatanseaceprukdeshgyedtregtadheanbtanhfnhsgaeotet,stegteeehtauhrmemsdyiebsres.obveweewsdauiaenefuoteiconcwttgukceshragaileifsncdwtanerdihhoolssnilaielatmensloainrtseoststguaahmnhptbegehoafeeae.euewutcInmintt6ptnadusth0botfohrofreeneroeoefdrrcdstethuaroecntneodd
to provide retirement and death benefits.

iterslnaThaaxhscheiwiosrseteecu.toaomeHladwsdsonaet.ahwyisTonleshitefstoodvehismueucteTrhtorerpyutmestlheoshrometmfueretTneeppehrnnsnoureoitttlsniTpietoangrenoniugsetcssetisoetathdhdsefleeteewpcslcsthrciohohtwavfhabaenatnlnrtgehsyghgemeteesesosptissrwreoitoaannhebnndrstatgdevahitoliieyapstnnehnetrlrsoheyrescmyuagohttnafinoetedtlgmtlahaetoasededinsyn.vediginscse

wcEAhHokeRuecOlykdsacnwroeoneatfribweremcaoasemfdafedptcmhlteaeittndeoibstnhtyrceatehtoitenohgnceohaiiannnnidgtgiaatehldspe.mraoidngmirsatimrnaimtsitorinantgcooarssntds

3

Working Working
in government in transport

Our long history and FildsoesewnumgeoasprngalidarktiennnitegsharasothnisoeidpnaeswfxafaiertcechtttiitnnrhuggespttUreraoKdnctGsuoporeodvmreetlrienavnmsetrQerseinonqtecudtoiiernQelsimviiXsete.reinTnnhtgtsils.ythcooenmmceoosmsftrpolemx our
breadth of experience of
working with both
government and defence
are a testament to our
status as a trusted partner
with a track record of
successful delivery.
QinetiQ iX provides
assured, tailored services
to support you to deliver.

www.QinetiQ.com/iX

www.QinetiQ.com/iX

QINETIQ QINETIQ

Safe in the knowledge New technology is revolutionising DQoinheatiaQn’sdTVaarnsiceoruisveinr sintatellrendaatitoHneaal tAhirrpoowr,tDs ubai,
FOD management
The difficulty with Foreign Object
Debris (FOD) management is not so
much open reporting, but accurate,
tmrorheengaeayitlsmhtiaxieelmlhroaueowtnukawfnrosboauuiwynr.sliAybendeissntgpttwaeeencerodntefiaanoertnxtdiohsainecpntaseslelypr,aedwtichrahptyeia.ooFtrnotisr
atashntiraedptooedvriofteffroiactphulleelrtriarstutkoonimrmw. Taaphnyoiassisgsuieubn.nlcekentrotoawqinuntaytnomtitfahykees

New technology is now changing
this. A number of systems have been
developed to provide continuous,
remote inspection of runways and so
for the first time are giving
picture of runway risk. a complete

htaTVhaamaervnsaercisueobsrnueeswevdyneasarytueubwnmendghiqeaiinctunehe2cow0tdpe0aoed7tur.aalaTsdtnheinptdegrosheftyvahsiivtoteeeeuQmmssiilsnnycoeetniQ able to establish a pattern that these evaluation of Tarsier and other
fuel caps are coming from a certain systems. With this new technology
type of aircraft and that’s allowed us now seeing adoption worldwide,
allows airside staff to respond quickly to contact the manufacturer”. Based airport operators can bring the
to FOD, minimising the immediate Troehnveitehrweisseuidnltfao-nrfdmewaadetidrorfneusessolecmdaepmsaiinbreoliinrneigsssfuhoeausvn.ed. management of FOD risks
and also monitor trends over time. risk, with industry standards. into line

Ninewcutresicohnnmolaongaygceamn ennotwtoalbloewapinpdliuesdtrtyo best practice in runway “We’ve retrieved over the past couple The FAA recently published the first To paraphrase a onetime US Defence
other runway hazards of years a number of fuel caps” says draft of its revised Advisory Circular Secretary, ‘the presence of items
on FOD Detection Equipment (AC
Brett Patterson, Director of Airside on the runway need no longer be a
Operations at Vancouver. “We’ve been known unknown’.
150/5220-XX) following extensive

“Until you have This quote from Eurocontrol’s Paul This is not the case for other hazards. Clear runway.
an open reporting Wilson captures a fundamental of The loss of Concorde in 2000, caused Clear conscience.
safety management: without a full
culture, you will knowledge of all events, including by a strip of metal on the runway, Reduce the risk of FOD and
never have a true remains one of the highest profile wildlife incidents with Tarsier,
minor incidents and “near misses”, aviation disasters of recent times. providing a continuous runway
idea of what is one has an incomplete picture of the
actually happening, true level of risk and therefore Whilst an accident on this scale inspection atmajor airports
effectively manage it. cannot has thankfully not occurred since, around the world
and until you have
an idea of what is it must be recognised that in risk To find out more about Tarsier, call us on +44 (0) 8700 100 942
happening, there is iitnceecrbimdeesrngitt, sarenapndrdethsneaentatbrsemonnieslasytethshoietctaciruperormifntaghney or visit www.QinetiQ.com/tarsier
not a lot you can do In the context of runway incursions,
this has been recognised across the
about it,” industry leading to the adoption of
a “no blame” culture to encourage weekly, even daily, in which an item
uonf sdoemteectdeeds.cItriipstoionnlyisboynretchoegrnuitniwonay
true open reporting. This, alongside
acrhuonamndrmwspoaroeynahilinlseoancwtusiiorevsdneioiornnefd,cwhuoarhsdtsaritlnyecgtdoootnaofscitantiticfvuaiedtrleeymsntaosr,e
of these events, and their accurate
reporting and recording, that the
oaofnvetdhratehlliecreipsbrkoecbraganbrebildietuyecfoeffderc. etiavcehlyinmg athneagtiepd
manage the risk.



Contents

Facilities Management Overview & Going Forward
Health & Safety
Service Pack, April - August 2010 Page 5
Strategic Board Recommended Discussion
Notes Page 6-7
Points Page 8

Service Overview Page 9
SAoRsfetsseSpteoMrnvisacinevaesgMemaienntten&aPnlcaenned Maintenance
Page 10-11
Projects Page 12-13
Page 14-15
Financials / Commercials Page 17
Assurance Page 18-19
Page 20-21
Communications / Continuous Improvement Page 22-23
Notes Page 24-25
Page 26-27

Soft Services

Cleaning Grounds maintenance Mail and Logistics tasks

Where we were • Moved from sub-contract to self deliver at 160
• Large teams of cleaners cleaning multiple buildings - Shoeburyness 140
- Eskmeals 120
• Presence in building 1 day per week (except cat A areas daily) 100
• Team using QQ rest facility = noisy large groups and poor customer relations - Malvern 80
• Cleaning offices on mass = greater disruption and poor customer perception on staffing levels - Aberporth 60
40
Where we are now - Pendine 20
• Dedicated 2 person teams to buildings • Rationalised suppliers on other sites
April May June July August
• Cleaners have presence every day – lifted profile
Mail and Logistics Tasks
• Able to respond to reactive works easier
Imagery
• Level 1 audits with customer by supervisor = drives service improvement
• Level 2 audits by manager = drives service improvement and increases staff competencies
• User understanding of new service specification limited

Next phase • Investment in new equipment • Internal sales campaign
• BB Group work via team • Consolidated to Farnborough and Boscombe
• Issue of mobile phones to all cleaners to open communication channels QinetiQ Business Card Order Form
Please enter the information to appear on your
• Issue of cost efficient bar code scanners for data capture providing As space is limited to 40 characters per line you card in the fields provided below.
important information to include on the card. should only choose the most

UThsiestfhoermtacbaknebyetosamveodveattoatnhyetinmexetfofirefldu,tsuhreiftre+-ptaribnttoormdeorvse. back. Fields marked * are mandatory.

* Company Q i n e t i Q 10 20 30 Select...
Select an address...
- Weekly management information on cleaning completed and measured against schedules and Amey BBW Actual 10 20 30 40
productivity tables. £1039 Cost model** £400 * Address Line 1 10 20 30 40
£785 £300 * Line 2 10 20 30 40
£576 £638 £380 * Line 3 10 20 30 40
£500 * Line 4 10 20 30 40
Line 5 10 20 30 40
£380 Line 6 10 20 30 40
Line 7
20 30 40
* Telephone 1 10 20 x 30 40
10 20 x 30 40
Telephone 2 10 20 x 30 40
10 20 x 30 40
- Will identify service improvement, staff training and identify variable service costs Imagery sales Fax 10 20 30 40
- Will provide demonstrable evidence against the audit regimes and cleaning schedules Imagery value of 10 20 30 40
• Move Shoeburyness to self deliver output (self delivery) Mobile 10 Clear date
Imagery total 20
• Increased head count and self dilver at: employment costs Pager 10 20
10 20
- Boscombe - Haslar - PTP - Rosyth - Rosmeath - Boscombe - Eskmeals * Email 1 10 20
10 20
Total Email 2 10 30
Characters
* Name
0 Honorifics

* Title Line 1

Sector... Line 2

Sector... Line 3

* Cost Code

* Delivery Date

Additional Do you require a camera ready proof?
Instructions or (there is an additional charge for this)
Requirements
Yes ✔ No

* Delivery Quantity... 100 cards
Address 1 box = Preview layout

(including room Total cost Submit for print

& building location)

Use card info

v1.03 Sept 2010

** Proposed value based on new tarrif rates and loss of income from Amey Automated business card form

17

sfoncsupa/crpwdoroevnerenfteirtudktntielsiyinmetymcdeeteltoiehenvrtteoaienoulrkgyfgsthtT.ohupeaeosDsDdtiiarereeyrcscmt/toionorrstrrnwatiannitkgehitn9aga.n3ny0d Environment Week
13th to 17th September 2010

Communications

6 Every Tuesday morning from 9.30 to 10.30 - 7£In11 ,023.03602M9t / Cw2O0i12th0, aQsisnoectiiQat eEdn eCragryb aonnd E Wmiastseiro cnos sotf The energy and environmental project innovations
- IaEBnnnBndeoW ravg adyatv riRieose nirpneogsrp otoinnn gps,io bUtletein lfitotiyar lEI nEnvneoerigrcgyey M VInaavnlieadsgatemtimoenen nt t , proposed include:
on ForumsaxaltclrheeerlomlheuopngslthotoeyepdempebopsyrlaottunhynedeietaHyrrReefopaDrrsieironsefveconttholtvaer.etbSmivuteeassnfi.nftMeroesfepspe.reetisonepgnlsetataattikvees
- pse2Sae0nivrn1ee0car,g en QBy nti BhnupeemWro tsij Qtheaac £rvtt2 eloMi sfa ttlp hrweeerha BaidcBnyh nWd uhe macvveo aelnon tapdr ape 1cod3tt , ae5in n0 0tAita pClr Oitlo2 • Automation and upgrading of lighting
adcfhoarnDcieretcotofersedtobaucpkdiantfeoromnattoiopnicsansducahskasq:uestions • Centralised Energy and Building
mance Management Bureau
ure plans
ployees • Voltage Optimization
through posters, emails, Connect briefs and meetings in
aking place. • Decentralisation of Heating and Cooling Systems
erRenepemlragocyvi anelgf fo iccf uiperarnpeten urtn stioittswe ehlasn fdro dmry seirtse wreistht rmooomres and
totuhrectorallnesaigtiuoenspaersipoodt.liRgehgtuolnarofneeatoufroeusringcroluudpe; •



• iInmtprorodvuecdti osnit eo fr ereccyycclilningg i nbiitniastives with the


• fReedp dlaiscpinegn sbeortstled water dispensers with mains


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What we doDelivering Rail Infrastructure ServicesManagement

Amey EngineeringWsAyuomhpueept–yhly’esaarncniytodwmismhpteralaernectae.kgpWoeomrerstefliiognklnteioastleoelinrnvwgaic,boeplreskoswowureistcrhotooynrostiuanuifllatooanrrnmdacaynbtoieootsrnfpaosonrykyyseotceupom.amcsb,kiapnglaaetniotfonr,

The Rail Infrastructure OPyoroubruleexmprescotelavitnioxgntsphateexrceteidss eOcdddsyptueaeethWcfrerrcHbipisirbeelnmnnteoooceiteiohbllnugpchdoigmauutiaxeowgetdnairyuisppgsrpxnoefstmgrermeihahateeaetjxopmaeeoveltblsirnepfflsooetceoiayc.upeirdeswtlkdaetruchaiimr,nnrttireCmmoaeokmnroinhbiceggecrnndjiorrsuiesesbcsonnanokkioatnin.ecarconlfruw,codwnarsriagrtlendagaaosvfOdicitcsltfgwisehieivarhoeloacgeatuoetidegeniintfernnpnotrmmmahtruginhdfacagedauopleactetlsielaibruhtnlbrrnveactdridshnmmnuisaeiapoeelolimelaeintgrtiitaiecepanallretyctlwdaa,iiasyraosntvlcoleib.iunipilmwannueopceflmkseidedyogrlsanepliWiaemetytatiewprsrhstcypdnyiedsiseoebrily.tealinewwyuipeasosscnuorgntdshcprnreheltusteaoeat.eitnteeporiai,cmhtvslmoiiimrlnnOfletbsiaweasdneniegecevsuonuteeeano,aehna.srsvsltueollneti,iekniiernnandileAdlodllsspinmsf.oreAimnyppawmsBrArasnsomtasohoeuunomaaawfscpryenipaallfflkuaylteedee’as-nsgpitatpcyttclirstsidaneorycbaiapwiioaagoiimgarcllsnooenctelvenlkiegrserok,aismaatadnatnnsettlsnltnmgneeeetrihlresddsoaeuiicsvntnoaerweslaitehovtlcetcfairy,ndednifveepemchrgfcbisipaersrcecrlivsanhi.oaixlne,aelaaltnenrmpeagoslihAnckntsiecctieedmftcrtetrtrraseeadtohiholaxeeceelaielenspsxenastosrymotsvieacrknmprptiaccurdceigotslrttiaolmhecoelioisunsinmtaetin,vpneorigutcsifosmipdpfrrtrsoeuwacpehoiruloimdyeloeioeomlnilsnyateehnmshsabtldctlrleioieoiontityvpnerhynipc.fegwoaeeesoestenrnitoFuiagrveog,sarrarrnnee.nuuoetdn,acerpmrolyad,pdfilly insight of the rail industry and theProfessional Services
Service Provider
issues we all face. We ally this knowledge with best practice from other
industries and provide workable specification and delivery solutions. Operational Services

Amey’s unrivalled experience gives us unique insight
into our industry and the concerns you may face.
Because we’ve worked for so long in the rail sector
and continue to push the boundaries of our knowledge
and understanding, we can anticipate your needs and
recommend solutions based on our understanding of
the future.

Our rich mix of skills ensures that we can deliver the
solutions that we recommend, drawing on our open
spirit and constant innovation to identify new ways of
achieving results when old approaches no longer work.

8 • THE HUB • July 2009

Consulting in Amey 9

wTlpatodawphosaoucAcintiornirttsamrmledilltenvditcenibeeneiosA’ttnsedyegilupneyat’tptinslsdsaihainvAecneylciwenraemlvbBeecMrtndoiuyleceielrwdliintpvmeyllmeendiett’aslxsdiiileiodoncorncbrlnvonginigieinte(enephisMrtnoetoalersatghhfadamhcuoeaconpsoionssrfua.inapepdcorgWybenapilhunyieoxedtnoehergafteagrfdeircetncnanonu,DoarotnduinpurnnntiuotrinhrItdsgtepnodhtyieutchtlpeutiieelsfntoeftocooiramgnoanisrmtrnn,ahfeaotAmcglChoewdtbymidesoaaoiemaletcjinene2osfncaaauaysk5ardipprlusrs0ttkdtipaDihl.thooetehcbriaCeentnnoveoi.tsrlhgepipnhwitw5r)lgrysolaiia0shi.niaulspnln0aAtlWnmHctebvatnihsehueneebnehabaebgntubwonstnstiebwrglthdiatremenueleaailinrnirscssaltetdt(ghhrdCabuioeenedOieftg,yseO.n)

Did you know?

• dCa1en,o6sdn0igst0unhliptssienewogrvpiliillcseientashcrereteotaehUsmierKdptlocloalyir2ege,n2edt0sswt0sibtuhepinfpotlriheeerthoCeforenonsadudltoainfng2d0dr0aiv9iilsion 9
July 2009 The Amey story8•THEHUB•October-November2009 •
Amey’s growth
People • 2A5m,0e0y0pkrmovoidf erosaednsgiinneNeorirntghecronnIsreullatanndcy services on Amey today
BNaocrtkhtaomspcthoonocl lfeoarnoeursr • aFCsoosrneosccuaialsttitinoSgny’swsttieethmchGsnraoonluodpgtyIhTteeaBmid Despite today’s challenging economic conditions, Amey
created its Financial Amey designs, maintains and manages many of the UK’s is performing exceptionally well. Whilst many companies
Pipeline Database in vital assets, increasing the efficiency and effectiveness are struggling, Amey is expanding and recruiting. Since the
of the services used by everybody, everyday. Whether

From an Oxford-based quarrying company set up •biyAnmaWellyairplelraioasvimodfetshAae m2U4K/e7 yinsmpeoctrioen stehrvaicne for Network Rail through the roads and railways we design, manage and beginning of January 2008, employee numbers have risen
at&oasAorftnemdrtedaeheensaivasyvemdo’,islrvfoCsoiCwpsonwoomnmahrnsseyiesutcnneushlttteliatpncr&innvurgodigstcivusaemdisdcsiataver.aloinsIsirtsoaniososgaadncebadeamilh,vllpiaertetaayhslnboiralttipelhnaicietrndnoieegsdnetstesirptcuewcsrohlaoitotrnmaphefonefisnlbecro.tyurtgyIi.shnnydiegnaset82toeadyisuhn0s0usrdiergest0ritnetynah9iBfoemoseo,vianrrswermwsrhaioiancrfgdgh£ohoi1,asr.tm5dpoerbParoilvFbldiiIoonivcongeokritnnsoitser2baw0peco0utar9)bt,-lhhicA£igom3shv.eeel8yrryvbs’i£sciul7eljcioosbcuneiplrlsnroiosoeffnvyutihd(lissieysuHe•r•aebhwagCdlkwCprjhatnioroevoiironniucesntucfwsghprshsoustlulbAiielsfytlrywdtmitaenicngohirgAtaegeeisecbly-limesifnhblsmeutiducodwnwesdrateiaphipoalnlyagnerrrerfooknt.oiesSknipnvncscuigoatguodsiseseaabtwuiatodisaililontnneehnnacrcatsibLeielnoeoncltsoehthcnedonasBangftelieuucrPhdGiaa.leardotluooleTipevlfnerdfexogtsicrossnnsdeeidmGloglareenrevnvoyaineccultleepEot,oxpotchfdaefeenellvdferieirnnslcogtepof maintain, or the schools, offices, and airports in which we from 7,905 to 10,281 as of today, with expected growth to
work, our services touch around ¼ of the UK’s population over 11,000 by the end of 2009. Over the same period, our
on a daily basis. turnover is expected to have grown by £165 million, with
an increase in core revenue of 25%.
Amey is an organisation which is agile, knowledgeable
and reliable. It is through our people and our culture Amey is going from strength to strength, and it is through
of winning that we continually go the extra mile for our our people and our customer-focused attitude that we are
customers, offer them a first class service and prove to striving to be the best at what we do, everywhere we do it.
new customers that we are the best company for the job.

GcUOooKnnv,eterCroaonfcnmttssheueanlcttfi,ronoIrgnsetsmoeparo-elsUlrttarhebtrenaesgneibnaooenftedhArBmisntugeaiylnct’dsoE-ncnasovluorirelntoeamnnmaacnireedknsetint.isnte-tghL1re9oa2cte0asdl - 1980s 1pTbth9hueerei9lidoce0iodnamsgrdlypur-oae1an92tdyo90s0ft.o0shIcenw0urtsaehescedeamspcsirdhiioma-n1lal,9era9nilyn0geTotGdCsioennhf,noaoagipsmvbnreewslirnuadinlglsiltcmiunpbtiesgnaene’rgtstttd’esdohar2efiHtgplai0athilgsaygw0hnscaaw2nottyihoanns-eygtbrrtsea2euodcMas0ftmrbta0owriyanai8isvttTdheewfnlLwTo’casforLankriu,ck-inBstesoge.uWddswoebiintrvyhkietsrilLaoocotpaiocvdaneawt,lmrtaohecretkthrseo.bdy POrepsereantitng standalone consultancy framework contracts for Transport worth in excess of
oaAnmtrjeuoyliyn’stincvteoenngtsruuarlteteasdnocsryesrcvuaipcppealbyoifclfihteyariimnngep,aawnrsittnhtehoraustthihitpacsva.inngptroovriedley sAcfbaeoumcrmtvielaiiptyclisaeewonssaysmostipnaareranttrnhaeakegdtieeoredmonxasaped.snatnbthdaueniinlddsgiinxsigntuhtpsrsoUCepaerdoofcbenurtatgoscnruuinalrtgaridniclginto’esgsatrtmsahiaeltntotedraapivmrmoevplilsiirdnowgevoiipntrsugkbicnplligirceo.ncgtlrosasmwelimythewncietehwrtthaoeipnttIinioetnses,r-wfohrilst TbditnoheeNthePscivAoasooxeeoecgmturrylmoheeotvesehiptnpieeeachyelsvmereerotioenvsewreanpeaswnceIteeriomtcrleirvsohatralht.eeafanhtSrIdnevtgCnehseiedsetDeNtoar’asasvouMtfoetiiifrcorucrreosstensoIcnhnates,nouevdormwtnvinerrsrnnsaigeosd,cctctarebIerlhoerutunrserardicitestldsvoaihetxnaegineocpthepdinirontisaogineRnarvhawstgnoinnwddaedeadrsysfesuoshnpoSAAmRCiagpeteggaonwiirnlrwirenldvlvieae’ontsiiiesyretctcnahrmoCsrey,aci.rn,’tianeystvhgponnsielsArrpdtcoEere(o(oeMrvbCxxrvaniaetdEiAisscmed9iFCtnuenieAinsglsn)tsa)gcafaifaowihgnotninirnencoaratm-,yrnhdlleeFefirdwHvaeiomtghorheetfhwwNthuaoeepyrtkswrtaooilr£k275 £25 million.
sssSotgeotEAohaulmenemenfrocagdecsegtriaenoplyrtirdeeahrldeheniep,sasarthpast.isyninirgcetogdrhiaaeoverlwFciudtAMreseeeamnrnarmcrtneeiolotyewayonfwgbtrhcibiineoenaiuvuesrgssikenlbitAnehAteageoxagewesatwnrnsmaew.tirneidenmeraeedtintoNetnne(sCdtweaEMapArnoFermcdaorAdkonve)anaiyfRidsontgrehasrea,araeimc’lmsls’ssltesgfaatiCnmovelkstieoioevdntgoineglrrletaitsvuhcpeeesfhroniDctrtolaeytlpamtalerFortrabmitcioleiislrniiteetiedss.
1958 M1 Roadworks For more information call 07921 109073OsoAcalcsiseeoefmuwtrrmnCirvvneitdioipergyccaemnoeewcctsssraethaoi.txdsafninIr,opnnogitnnaegmeh2ceiep10noidCa9r0fsesl90etiebssuo9nctutopit.u“gbsurpsAriiiyrcneooulasSerutpsthosstptuoessootp£echasrpp6rkatcuvr5otsoEiqpcrNMSedymCvtuxpeerHieecioadsovisalchsSrlnieinircwttiauo,aigseonFnragunsengsoe”ltepuU.minrnnogediptn’as,ottapis(osFarnoMlpGIEApnfTax)omreror2ecurrteu0cotstyoyup0hnt’f.st2.ettieBvr,ImnareaMuecom2faietluv0tnlwer0hdEEb3aiinwtnis,sshvtueThoidclBurmloctebbihrneeveemesmencLsFlitaoneifneuomngprelfltrheeyso’asadvCf(moaWFiaahcfalioiadeclimnfteialditettaieneSidl’sesodlihull Most recently, Amey has achieved
which Amey owns a 67% share) preferred bidder status on both the
Amey was set up as a quarrying and commenced work maintaining and Birmingham City Council Highways PFI,
gravel business in Oxfordshire in the worth £2.7 billion - the largest Local
1920s and by the 1940s, was helping Government contract ever tendered
with the maintenance of RAF bases - and Network Rail’s High Output Track
during WWII. Post-war reconstruction Renewals contract, worth c£250m.
and the rise of the automobile created
strong demand for road construction AmqsAueuemtrachvenhoicytarietinptysyircostaaouvnlridSdv&eeuMesyrrlieanemcgyguti,sCrlitptcior-laaadultnniesentscnyinigbpCgiulnioniseludauenirprnyciengiprlgs,vr.iiofnsopicorelunCrtdaoyinnucgdnocnasiltsr,rcuuPhlctoiatteluniccrcaetyul,re,
and in the 1950s, Amey won a major
contract to supply gravel for the or email [email protected]
M1. In the 1960s, Amey was listed
Community on the London Stock Exchange and
upgrading the Jubilee, Piccadilly

extended its construction interests and Northern Lines of the London
Business Cycling through theinto the civil engineering sector.
Underground. In 2006, Amey acquired

Amey is an Investor night for DofE In 1973, Ron Amey agreed to a the prestigious consultancy firm,

Owen Williams.

takeover by Consolidated Gold Fields
in People who added it to two other recently
On the people front, in 2006 the first

acquired quarrying operations, edition of The Hub was released, and

Greenfields and Amalgamated the Talent Tracker programme was

Roadstone. The three operations launched. In 2008, Amey launched

were combined into a single entity, One Gateway to centralise all HR

Amey Roadstone Construction (ARC). administration, held its first Graduate

In 1989, the company returned to Conference, and launched the new

public ownership, becoming known Amey vision–Transforming the nature

as Amey again. of services to the public.

Creating a Modern Environment

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4 Amey Business Services - Education The New Facilities Installing the Network The Kit A Dedicated Team
a2rcutBIleETuihnb0opxolneedrn0scaancceni3crrtiwtondiireornevomtgisclngshilcn,ttpeuaireiavarcalnleeitrsnEtciedyamLtdlettfciNorbtaa,wuoihnrltItrNneeaahnenadrlsoeoyaeiilnelrdvtsstlssPwiahNbyitugeeteofriopoanvaoarrrnperkerdptbiheodNylsIpeiregsr.euot’rssroWlnparstoatajNcuhpenniIttrrceceodeeheocrtrt’lsssntiwabtneers,niasfoIdlrild2dvinsNerokre0.2slnaoa–,0iT3mtEnroiI3tho2bnddhfai,n.tefseu9eet(,jtiurEccwrrtniinemsamnalfeentNtlgIlriiepyltoeelIiy)nlobsnliecaeginersmhFnaohasaedrItaonensenb,dPdnniteogerbieFtsunnaLrinaIna,stoiubmngierotfpyordptnoatoehasarnsnuayreennuternhsyddptwmdsewspMiaaoooaslyyrsn.afretktsayet-lrl
oabptsscaPenpeoeoonuadprrordmbmvvtokaiilfcpcigisclrntmeeui,(uvdwasstesnaec,weoiiartnuciiiaunswnetseratecds.cesinadl.nuhrsaibssT-dslatoihwibefyannruisersrigdmtawteoeireasaneiimneac-brrjascuaalcsi.nlcssnnpeneietggnosehsteessrtcha)tstaaevatooaolttel,flfalolseodlssintondwtaoeehogfrorsfspewtutvriwrgomietocIhnbnaf,veaetereauiesedtdeisproesninaenuniaetpqcbeisttnsphlu.luisotcpleiIhidcnctuaiaarkitanrrolatceltttegiidceproordedkslranfiofne,iinesttnmihete.odloewie-nninsgmTvpegthotaehhosrnevroleeryeeyetjieAaorrnlinbcrbemlenimrbtfrwa.fieanerenaTrygcyncrhtythiivse tdDhauetraicnecgnettnhraterleisinewitdiiathsl itenrravBniceseliftaisosnnt eCpceeernisotsrdaalrAyLmibfoerrayrthyb.euTiolhtpinseecrwaetniootfnrfeicoehfsothuaissnedsaall OmpWrfoiifntibchteeiilnersStlhiuabisinrtaedpr,ier1nos1ej.e5tcwTtphowehrksoeeetodatcroIeorpispreioeCsfrDpstho-aeRncsorraiombnslegsseofaoflPtrlwClsibaosrrmaeoreif(eftehs2re,2tih0lnaec0rgluMPedCsicintsrgo, s54o47f0t To support the system we put in place Amey has a dedicated
on-site service team. The team provide a Service Desk
manned six days a week, second line
sophisticated network. During May 2002 the first People’s Network centre with technical staff providing IT support and a data
service was installed in Ormeau library and, following this capacity monitoring and planning and system administration,
successful implementation, all 127 libraries had implementation in the UK), on-line information sources, video change management, all to ISO 9001 configuration and
and equipped with People’s Network Terminals been connected conference facilities and filtered access to the internet. Use of accredited standards.
in just eight GPRS (General Packet Radio Service), one of only two
months. It has been a mammoth logistical and
to implement so many services in such a short technological task aimreplceomnesntatanttiloyncsoinnntehceteUdKt,ofothr eWneebtwaocrckebssutmceoasnt sistohenlyterminals bsfpcET“oueIorhdroctamewuwfcmcepaieemaslrsedestdspintieoofelpluentindrghlmoaahweolgenitnsorPendamrdttukmaiLbmiwtoinmlbiifeoigcrtentahahrasrenoentyolhdfdaBBfettohPitooopnheaarnriirrsvbossddaugehmsstrdriepevaaignisgnscecsenNdeta.citsnotAhTturoaabmhtdcrhtei.eesr”ehoeyrarasnsenissntfdaIlbrtetbehhaeclleioketassinwnfhnitdvegmhaedweavadesery.
space of time.

provide vital information for the citizens of Northern Ireland, with incurred when the terminal is in use.
more services being added regularly.
We also have responsibility for security gates and tagging of
laTibdhroiaspryitsesdtthaeaff,fciriotsmitstmitmhoeenftilhribsetrafeirvlyeecmEtradonunacicgaetsimoynsetenamtnsdythLseitbeyrmahrayavnBedouafsorder dss.ohmavee stock, self-issue terminals and stock disposal.

Gordon Topping, Chief Executive,
North Eastern Education and
Library Board

8 Amey Business Services - Education

Amey Business Services - Education 9