The words you are searching are inside this book. To get more targeted content, please make full-text search by clicking here.
Discover the best professional documents and content resources in AnyFlip Document Base.
Search
Published by contact, 2017-01-10 02:22:27

AFL BROCHURE

AFL BROCHURE

1 about
AL-FUTTAIM

2

Established in the 1930s as a trading business, Al-Futtaim is one of
the largest and most diversified privately owned conglomerates, that
employs in excess of 42,000 people.

Headquartered in Dubai, UAE, Al-Futtaim operates through more than 200 companies and has
increased its footprint beyond the GCC and Greater Middle East to encompass South East and
North Asia, Australasia, East Africa and Europe.
Structured into four divisions; automotive, financial services, real estate and retail, and
representing over 225 world-class international brands, the success of Al-Futtaim is attributed to
proactively managing change whilst upholding the values of integrity, service and
social responsibility.

3

2 about
AL-FUTTAIM
LOGISTICS

4

Al-Futtaim Logistics is a leading integrated logistics and supply chain
solutions provider based in Dubai, UAE. Established in the 1980s,
Al-Futtaim Logistics is one of the region’s largest and most
respected logistics service provider in the UAE with global reach to
150 countries through its strategic network partner.

With its full connectivity from strategically located state-of-the-art facilities at the region’s most
important freight hubs, Al-Futtaim Logistics offers a full range of advanced end to end supply
chain management solutions such as:

• Freight Forwarding and Local Services
• Warehousing and Contract Logistics
• Automotive Logistics
• Road Transportation and Distribution
• Corporate Transportation
• Relocations and International Moving

Al-Futtaim Logistics has many years of specialised experience in several key sectors, and has a
comprehensive understanding of the complexities involved in providing solutions for:

• Automotive and Machinery
• Retail (including Fashion, Footwear and Food)
• Electronics and High Tech
• Humanitarian and Military
• Project Cargo, Heavy Lift and Break Bulk
• Engineering, Industrial Solutions
• Corporate Transportation
• Moving Industry

The company manages over 250,000 sq. m of warehousing and 1,000,000 sq. m of open storage
space, with its own fleet and operational centres located at major air and sea hubs in the UAE.
Al-Futtaim Logistics is a fully accredited Integrated Management System organisation with ISO
9001:2008, ISO 14001:2004 and OHSAS 18001:2007 certification, and one of only five (2012)
companies in the UAE to have achieved FIDI FAIM Plus certification for its relocations and
international moving business.

The company has been recognised by Supply Chain & Transportation Awards committee as a
leading Middle East industry player by being awarded the Supply Chain of the Year, 3PL Service
Provider of the Year, and Outstanding Achievement of the Year.

5

3 vision, mission
AND VALUES

6

Vision

Grow by being the Best in Service, Quality and Efficiency.

Mission

To be the partner of choice, to develop intelligent supply chain solutions and deliver the highest level of service,
quality and efficiency.

Objectives

• Know and exceed customers’ expectations
• Grow through creating resources and innovative solutions
• Encourage proactive behaviour
• Exceed stakeholders’ expectations

Values

• Our customers come first
• We work as one team
• We act with integrity and honesty
• Everyone contributes, everyone is respected
• We get results

Quality Policy

Al-Futtaim Logistics is committed to being the leading logistics solutions provider to customers and intends
to achieve this by implementing a strong Quality Management System which is continually reviewed and
enhanced and based on the following principles:
• People are a key resource
• The business shall understand and define customers’ current requirements and strive to anticipate their

future needs. The business is viewed as a value adding system
• The business shall conform at all times to the requirements of the relevant statutory / regulatory authorities

and professional associations
• Creativity and commitment must exceed customers’ needs and expectations. Employees are empowered

and held accountable for meeting customers’ needs.

7

vision, mission

4 AND
SUSTAINABLE
ACTIONS

8

As a leading third party logistics service provider in this region,
Al-Futtaim Logistics is committed to fostering a working
environment that focuses on the prevention of incidents and the
protection of the environment.

One of its top organisational goals is the health, safety and wellbeing of employees, contractors,
customers and the public, meaning that safety is never compromised, and that jobs are
consistently accomplished in a safe manner.

Al-Futtaim Logistics’ commitment to Health, Safety, Security and the Environment (HSSE):

• To provide and implement formal HSSE management systems in compliance with international standards and
best practices, leading to accreditation to Occupational Health and Safety

• Assessment Series (OHSAS) 18001 standards, and 14001 standards in environmental management
• To identify potential HSSE risks within Al-Futtaim Logistics by conducting activity based risk assessments and

taking appropriate risk reduction control measures
• To provide suitable and sufficient HSSE training and awareness programmes for Al-Futtaim Logistics employees

to enable them to carry out their jobs safely
• To carry out all activities in an environmentally sustainable way to avoid or reduce environmental impact
• To prevent and reduce accidents and injuries by implementing HSSE management systems and proactive

safety precautions
• To ensure all accidents and incidents are reported and investigated, and preventative measures implemented
• To promote among employees a positive HSSE culture and to implement appropriate techniques to monitor

their HSSE performance
• To ensure that all contractors, suppliers and partners meet or exceed Al-Futtaim Logistics’ HSSE expectations
• To ensure compliance with legal regulations, in close and proactive partnership with local authorities
• To promote ownership among Al-Futtaim Logistics employees to implement HSSE policy and management

systems within their individual departments
• To continually improve HSSE management systems and HSSE performance

Recent recognitions for its HSSE practices includes:

• Road Safety Achievement Award from Gulf Traffic
• ROSPA Silver Award for Occupational Health and Safety
• Recognized by Dubai Civil Defense as Risk Free Site
• Appreciation from EHS Trakhees for participation in the EHS–HSE Week
• DG certified facilities from GCAA and Dubai Municipality

9

5 customer
COMMITMENTS

10

Al-Futtaim Logistics is committed to delivering efficient
and high quality supply chain solutions.

Its professional Business Solutions team understands every aspect of customers’ business
needs, to provide seamless integrated customised solutions of otherwise separate logistics
processes, designed with care for today’s supply chain business.
Al-Futtaim Logistics has the experience and know-how to achieve the fine balance between
cost and service requirements and strives to achieve excellence in service by delivering on
its customer value proposition which is driven by:

• Dedication to continual improvement
• Professional and proactive business partnerships
• Simple and efficient customer interactions
• Customer centric value added solutions
• Reliable and high quality service provision
• Engaged, empowered and experienced employees

11

6 the people at
THE CENTRE

12

Al-Futtaim Logistics is highly focused on employee engagement
initiatives, which form the central point of its people oriented
strategy, and aims to attract, develop and retain the best logistics
expertise in the region.

Investment in Learning and Development

Al-Futtaim Logistics is committed to continually improving service performance through management and employee
development. Corporate training ensures that the development needs of employees are met in order to create value for the
business. The company holds regular performance development reviews with all employees and annually sets individual
personal development plans, in order to continually improve business performance.

Employee Engagement

The bi-annual employee engagement survey encourages feedback which helps the organisation to enhance all aspects of
workplace conditions. Recently, Al-Futtaim Logistics, as part of Al-Futtaim Automotive group, was recognised by Gallup as a
Great Place to Work.

Health and Safety of Employees

One of its top organisational goals is the safety, health and well-being of all employees, contractors, customers and members
of the public, meaning that safety is never compromised and that all jobs are performed in a safe manner. According to the
standards set out in the company’s Health, Safety, Security and Environment policy, associates are engaged in a variety of
training initiatives to ensure optimum workplace and road safety at all times.

Code of Conduct

Al-Futtaim Logistics articulates the spirit of its principles by setting out a general code of conduct that is followed by
every employee. Going far beyond obedience to the law, the company positively embraces its values, people culture and
customer commitment.

A Future With Us

Al-Futtaim Logistics is rapidly expanding and continually seeks dynamic and motivated individuals to join the organisation at all
levels. To explore all current job vacancies and find out more about what makes Al-Futtaim Logistics one of the most progressive
employers in the Middle East region and beyond, please visit Al-Futtaim’s online careers site: www.afuturewithus.com.

13

7 technology
DRIVEN SERVICE
ENHANCEMENTS

14

Through the latest sophisticated technology, Al-Futtaim Logistics is able to create innovative
solutions, ensuring full visibility of stock at every operational stage, which means that customers
enjoy the following advantages:

• Full tracking and tracing on a real time basis of all shipments, available online to authorised users
• Warehouse stock management ensures optimum use of resources and accuracy in order delivery
• Real time remote access to warehouse management information using barcode scanning, radio frequency and

handheld terminals
• Specialised freight management software delivers transparency to customers, allowing continual service

improvements in terms of speed, accuracy, lead times and cost efficiency
• State-of-the-art Vehicle Tracking System combined with GPS wireless network technology create end-to-end

wireless solutions for tracking and managing all fleet and driver related activities

Significantly improving the overall customer experience for automotive logistics customers,
Al-Futtaim Logistics’ new SAP Automotive Logistics system provides companies with a 360° view
of their customers, reducing lead times, improving inventory holding, reducing operating costs
and increasing revenues. Customers thus reap multiple benefits:

• Improved service quality
• Business process improvements
• Improved vehicle management system
• Enhanced customs clearance module

15

8 automotive
LOGISTICS

16

Al-Futtaim Logistics, the leading automotive logistics service
provider in the UAE, offers a comprehensive range of high quality
services for leading automotive distributors.

Vehicle Transportation

Using a state-of-the-art fleet of dedicated car carriers, Al-Futtaim Logistics supports some of the UAE’s largest
automotive distributors, moving a wide variety of vehicles to locations throughout the UAE and GCC. Every year,
the company moves tens of thousands of vehicles, from saloon cars and 4WD vehicles, to trucks and buses. Covered
transport is also available to ensure that prestige and high value performance vehicles arrive in pristine condition.
In collaboration with reputable carriers, it also undertakes transportation of vehicles by sea or air, for seamless
delivery worldwide.

Vehicle Storage

Al-Futtaim Logistics understands its customers’ priorities, and can help them to minimise stock at their retail outlets
and reduce overall delivery lead times by offering long and short term covered and open vehicle storage facilities
in Jebel Ali and Abu Dhabi.

Accessory Fitting and Pre-Delivery Inspection

Al-Futtaim Logistics’ workshops are fully equipped to handle pre-delivery of new vehicles, from a standard clean-
up and quality check to a full, multi-point inspection. Accessory fitment is also available to tailor the look and
functionality of customers’ vehicles. Al-Futtaim Logistics’ Automotive division additionally offers on-site inspection
facilities for vehicles as well as dedicated covered storage within Jebel Ali Free Zone for high value vehicles.

Parts Distribution

Al-Futtaim Logistics’ automotive specialty includes inbound and outbound distribution of automotive spare parts
including tyres, batteries and accessories. Al-Futtaim Logistics’ technology incorporates full electronic tracking
capabilities to enable the close monitoring and tracking of vehicles until they are delivered to customers.

17

9 freight forwarding
AIR FREIGHT

18

Air Freight

Al-Futtaim Logistics’ strategic presence in Dubai Cargo Village, Dubai World Central (DWC), and Sharjah
Air Cargo Terminal is backed by knowledgeable teams, specialised equipment and extensive warehouse
facilities in these key locations, which have enabled the company to maintain its leadership position amongst
the pioneers of the UAE’s air freight industry.
Professional competency extends beyond the traditional areas of air freight operations, and encompasses
many services including air freight charter, door-to-door delivery, military logistics, out of gauge cargo,
hazardous cargo, exhibition logistics, and project logistics.
As a truly global air freight operator, Al-Futtaim Logistics’ reach extends to 150 countries through its
global partner. Al-Futtaim Logistics also provides total logistics solutions, through services designed to
complement its air freight products, including vendor consolidation and value addition through services
such as labelling and kitting.
With capabilities encompassing multi modal, global transport solutions, combinations of sea, air and land
freight services are offered to customers worldwide.

19

10 freight forwarding
SEA FREIGHT

20

Sea Freight

Al-Futtaim Logistics offers a full portfolio of reliable, high quality sea freight services for companies of all
sizes, including general forwarding, contract logistics, project logistics, break bulk and roll on, roll off (RORO)
freight management.
Its teams’ expertise and competence in the UAE is matched by the global network and experience of
partners, extending its services on a truly international scale to over 150 countries. Its Sea Freight team
offers wide range of ocean freight services which includes full container loads (FCL), less than container
loads (LCL), cross trade, out of gauge freight, and RORO services.

21

11 freight forwarding
CHARTER

22

Chartering Services

Al-Futtaim Logistics’ dedicated chartering service handles air and sea chartering projects.
Air Charter
Al-Futtaim Logistics offers solutions to move outsized, time critical and project cargo, including hard-to-reach
destinations, using all types of aircrafts including AN124, IL76, B747, B777 and A300. Acting as charter agent, it
also offers brokerage services with specialist knowledge of aircraft suitability, cargo handling and loadability,
to help to optimise solutions for customers at the best value for money. With a wide network and contacts
with aircraft operators, the chartering services team also offers back-load opportunities at substantially lower
costs than the equivalent full charter options.
Vessel Charter
With extensive project handling capability, the chartering services team undertakes the chartering of
conveniently sized Panamax and even larger tonnage vessels, with self-geared normal and heavy lift
capabilities; ideally suited to serve ports with less advanced infrastructure.
Vessels of a suitable size and capability can be engaged according to customers’ requirements, either on a
voyage or time charter basis, to serve ongoing and long-term projects, as well as parcel shipping on break-
bulk, roll on, roll off or multipurpose vessels using regular liner services, or on an inducement basis.

23

12 freight forwarding
LOCAL
SERVICES

24

Customs Clearance

Al-Futtaim Logistics’ dedicated team and Port and Customs Relations Manager work closely with Dubai
Customs and Ports authorities to ensure that customers’ consignments are prioritised, and customised urgent
clearance can be arranged to meet specific requirements.

International Trade Documents

International trade documentation is also handled for international companies located in Dubai, for their
operations throughout the Middle East.
Our strategic presence at Jebel Ali Free Zone, Dubai CargoVillage, DubaiWorld Central and Sharjah International
Airport enables Al-Futtaim Logistics’ service teams in the UAE to cater to customers’ requirements and to meet
their priorities.
No matter how big, urgent or sophisticated a shipment, it can be delivered at the customer’s convenience by
Al-Futtaim Logistics’ transportation team, which, with more than 600 vehicles on road, is very well equipped
to meet a wide range of logistics requirements.

25

13 warehousing and
CONTRACT
LOGISTICS

26

Al-Futtaim Logistics, attentive to its customers’ needs and current
economic forces, provides innovative integrated solutions which
are designed to help drive value for customers, via a comprehensive
range of warehousing and distribution solutions which combine
advanced technologies and value added services.

Al-Futtaim Logistics is well equipped with the resources to consult with customers and agree on the best dedicated
or shared warehousing solution, customised according to the scale of the individual business requirement, location
and operational model.

Al-Futtaim Logistics’ extensive warehousing and redistribution capacity currently caters to over a quarter of a
million line items in multiple locations. Catering to sectors as diverse as automotive spare parts, retail, fashion,
watches, consumer electronics, hardware and DIY, communications equipment, machinery, home furnishings and
humanitarian aid, the company’s complex operational capabilities encompass the handling of bulk items as large as
sofas, to piece-picking minute hardware commodities.

With facilities comprising ambient and temperature controlled storage, Al-Futtaim Logistics caters to the
requirements of large and small businesses alike. The latest technology of web-enabled inventory visibility provides
reassurance for customers, and also features end-to-end scanning functionality and best practice operational
processes for products stored, including for standard pallet, shelved, bins, hanging garment and bulk commodities.

Value Added Services

Al-Futtaim Logistics provides customers with a complete one stop, cost effective logistics proposition through a
comprehensive range of value added services, which includes repackaging, barcoding, product labelling, tagging
and promotional packaging for retail sales periods.

Home Delivery Services

Home delivery services for customers in the retail sector take advantage of synergies between the general transport
and contract logistics divisions, forming a centralised platform for the provision of end-to-end solutions for
customers requiring home delivery and assembly.
The contract logistics team manages all aspects of customer contact, processing and scheduling, which extends
the retailer’s brand experience into their customer’s home. Throughout the journey, the customer experiences
total visibility, real time management, efficient route optimisation and live tracking of the fleet. The end
customer benefits from optimal response time and peace of mind through the central point of contact offered by
Al-Futtaim Logistics.

27

14 goods transportation

AND
DISTRIBUTION

28

Al-Futtaim Logistics is a leading road transport service provider in
the GCC.

It operates a wide-ranging fleet of state-of-the-art vehicles from its Jebel Ali base providing
seamless connections with both sea freight routing through Jebel Ali port, and with the Al Maktoum
International Airport at Dubai World Central and Dubai Cargo Village for air freight connections.

Comprehensive road transportation services offered by Al-Futtaim Logistics from the UAE include:

Container Transportation

Al-Futtaim Logistics transports the full range of container types throughout the UAE.

Local and Cross Borders Distribution

A fleet of delivery trucks plays a crucial role in just-in-time deliveries as part of total supply chain solutions for
customers using Al-Futtaim Logistics’ distribution centres, making regular or ad hoc deliveries to retail outlets and
customer premises throughout the UAE and GCC countries. Intercity or point-to-point deliveries are routed as
necessary through Al-Futtaim Logistics’ central trans-shipment hub in Dubai. Cross-border transportation, timely
distribution and logistics services are provided to all GCC countries.

Specialised Road Transport Vehicles

As a trusted partner to its customers’ businesses, Al-Futtaim Logistics understands the importance of the safe
handling and timely delivery of shipments, providing optimum flexibility in terms of speed, routing and types of
loads carried. With the full capability to meet every customer’s business-specific requirements, Al-Futtaim Logistics
operates car carriers, refrigerated trucks, side loaders for grounding containers, low beds and curtain-side trailers.

As part of the company’s continuous improvement plan to deliver secure and cost efficient solutions, specialist IT
systems are used to manage the majority of the large road transport
fleet, plus all vehicles are fitted with a vehicle tracking system to
monitor vehicle and driver efficiency and performance.

Total Transparency

• Real-time information of shipments’ movements
• Visibility of GPS location, vehicle performance,

and driver behaviour
• Automated notifications of exceptions
• Own fleet or screened subcontractors
• Compliance with UAE emission standards
• Commited to green sustainable transportation

29

15 corporate
TRANSPORTATION

30

Al-Futtaim Logistics provides transport services for employees
to many business sectors throughout the UAE including hotels,
airlines, retail and service companies and offices, at the desired
frequency, whether on a daily, weekly or monthly basis.

Al-Futtaim Logistics’ dedicated Corporate Transportation division operates out of a centrally
located base in the UAE with its head office at Jebel Ali, from which round the clock service
coverage is provided every day of the week.

Attention to every detail is paramount in designing customised staff transportation solutions
for customers.

Drivers

Fully trained in defensive driving and with monthly refresher training as a part of the company’s meticulous
safety procedures, Al-Futtaim Logistics’ drivers are selected for their friendly professionalism and courteous
attitude, and are well presented in corporate attire.

Vehicles

Passenger safety is a primary concern, and all vehicles are fitted with vehicle tracking systems to enhance
driver safety performance at all times.

A fleet of buses with a choice of seat capacities is kept in prime condition through regular service and
maintenance contracts with manufacturer approved workshops, whilst regularly cleaned pristine interiors
ensure that every journey is a pleasant one.

Performance

Al-Futtaim Logistics takes pride in its record breaking on-time performance and works closely with customers
to continuously improve service standards based on their feedback. Thus customers are assured of enjoying
consistently safe and reliably efficient service, and an affordable staff transportation solution.

31

16 relocations and

INTERNATIONAL
MOVING

32

The understanding that every relocation is unique drives Al-Futtaim Logistics’
commitment to customer care and personalised service. Providing world class
supply chain solutions since the 1980s, Al-Futtaim Logistics’ advance into the
international and local relocation business perfectly complements its expertise
in freight forwarding and other customer focused services.

The complete removal process is carefully managed, from origin to destination:

• Local and international relocation
• Pet relocation
• Vehicle transportation
• Storage and warehousing
• Office movement
• Comprehensive insurance

Moving Home

Al-Futtaim Logistics’ team of helpful professionals recognises that customers’ personal effects are precious
belongings, warranting only the highest level of care. Whether relocating locally or internationally, the team listens
to customers’ needs and priorities to offer the most suitable relocation solution, ensuring total peace of mind
throughout the entire process.

Moving Office

As a specialist in large and complex office relocations, especially those which need to be completed within a minimal
time frame, Al-Futtaim Logistics’ highly experienced teams work in sync to expertly relocate commercial archives
and equipment with minimal disruption to business operations. Working in partnership with customers, the team
understands the unique nature of critical business requirements.

Corporate Relocations

Working with corporate customers to offer extra services to ease every stage of relocation, Al-Futtaim Logistics
assists with many of the everyday mundane aspects of a move, making the transition from one country to the next
as easy as possible, and freeing time for the important business of settling in.
A full range of additional relocation services within the UAE can be individually tailored to suit each customer:
• Look-see visits are designed to enable individuals and families to make an informed decision whether to

accept a proposed assignment.
• An orientation service is designed to provide sufficient information on the local area to enable customers to

settle in as quickly as possible.
• Home search service to assist with finding a suitable home according to customers’ needs and within their

company’s relocation policy.
• School search service; the team recognises that securing a position in a good school is one of the most important

factors on the relocation process for families relocating with children.

33

34

Specialised

INDUSTRY
SOLUTIONS

35

17 humanitarian and
MILITARY
LOGISTICS

36

Al-Futtaim Logistics understands through experience that change
is rarely predictable, and even the smallest changes in technology,
demographics, regulations, economics, or other factors can present
logistical challenges in any part of the world, at any moment.

Natural disasters and geopolitical unrest can quickly effect social or political stability, requiring a
rapid response to deliver critical lifesaving supplies, or to restore and maintain order.

With many years of experience in managing sizeable supply chains across the region,
Al-Futtaim Logistics has developed the requisite competencies to effectively contribute in
serving those involved in bringing essential aid, in scenarios which require vital humanitarian
or military intervention.

Humanitarian Aid and Relief

In its capacity as a full spectrum logistics organisation with humanitarian support capability, Al-Futtaim Logistics acts
in partnership with non-governmental organisations (NGOs) and United Nations entities, utilising its expertise in
the arena of peacetime natural disasters and during times of conflict, which includes world-wide network coverage
through strong partners in the Americas, Europe, Middle East and North Africa, and Asia Pacific.

For over a decade, Al-Futtaim Logistics has partnered with renowned international and local humanitarian
organisations to provide assistance for the deployment of critical relief materials to disaster stricken areas. It has
played key roles in tsunami, earthquake and flood relief operations across the globe, and most recently assisted in
the deployment of vehicles and humanitarian relief items within countries affected by political unrest. Al-Futtaim
Logistics supports the requirements of humanitarian organisations for their fleet base management, along with
customs brokerage and freight services, allowing for the distribution and delivery of essential life sustaining items
for people in the affected areas.

Al-Futtaim Logistics has also established inventory management systems for several NGOs at a strategically located
warehouse in Dubai, enabling easier deployment and on-time requirements on the ground.

Military Logistics

Al-Futtaim Logistics is involved in managing the supply chain of sub-contractors to prime contractors to NATO
forces in conflict zones, and provides a seamless supply route from origin to the NATO bases via a combination of
ocean, air and land transport. Due to the operational scale and urgency, most of these movements necessitate the
chartering of ships and aircrafts to move time bound critical supplies to the forward operating bases.

Beyond this, Al-Futtaim Logistics also provides purchase order and supplier management to customers, using
advanced existing IT systems and warehousing capabilities to provide order consolidation and to schedule timely
deliveries from suppliers. This ensures that stakeholders benefit from a single point of contact and derive cost
benefits through the ability to consolidate various orders sourced from all over the UAE. As such, Al-Futtaim Logistics
has established its reputation as a key enabler in the supply chain for mission critical deliveries in conflict regions.

37

18 project
CARGO

38

In handling project cargo, Al-Futtaim Logistics assures customers
of its absolute attention to every detail throughout the process
and its utmost care to ensure safe delivery throughout the turnkey
management of Project Cargo, Break Bulk and Heavy Lifts.

Project freight forwarding caters to the needs of industries relating to oil and gas,
petrochemicals, engineering and construction, power and energy, industrial plants and
other customers who require complex infrastructure projects.
For any heavy-lift, over-dimensional or critical items needed, specialist resources undertake
all necessary feasibility and engineering studies from design to implementation of the
solutions using varied transportation modes and partner resources from its global network
of companies.
When undertaking projects, Al-Futtaim Logistics offers flexibility, reliability, safety, security,
and visibility throughout the supply chain solution and can arrange air, sea and heavy haul
charter cargo to remote regions in emerging markets around the globe.

39

19 industrial

SOLUTIONS

40

Al-Futtaim Logistics provides customised industrial solutions
to meet customers’ unique business requirements.

Through its expertise in handling unique outsize cargo, Al-Futtaim Logistics’ capabilities
extend to providing industrial logistics solutions catering to the oil and gas, petrochemicals,
engineering and construction, power and energy industries, from lashing and choking in the
container, to the highly specialised, like shock absorbers.
Whatever a business' transportation and delivery requirements, whether flat rolled carbon
steel products, specialty steel tubing, wide flange beams, steel alloy plates, generators,
turbines, construction supplies and equipment or wooden pallets, Al-Futtaim Logistics
has the resources, technology and the expertise to provide end-to-end industrial logistics
solutions that meet their needs.

41

20 retail
SOLUTIONS

42

Al-Futtaim Logistics’ extensive warehousing and redistribution
capacity currently caters for over a 250,000 line items in multiple
locations.

Catering to sectors as diverse as fast moving consumer goods, fashion, watches and jewellery,
consumer electronics and furniture, the company’s complex operational capabilities encompass
the handling of bulk items as large as sofas and whirlpools, to piece-picking minute
hardware commodities.

Furniture Logistics

Based out of Al-Futtaim Logistics’ strategically located logistics hub, secure warehouse and distribution centres have
the capacity to provide last mile home delivery, warehouse receiving, shipping and short or long term storage
solutions. Al-Futtaim Logistics is the dedicated logistics partner to IKEA, one of the leading Swedish furnishing
brands, and offers either warehouse or climate-controlled storage and customised logistical solutions based on
customer’s needs.

Fashion and Footwear

Al-Futtaim Logistics specialises in the transportation of hanging garments, ready-made garments, fashion clothing
and footwear to and from the UAE. By organising the entire flow of goods for textile logistics from production to
sale, its specialisation enables the delivery of ready for sale goods to the point of sale on fixed delivery days, and to
fixed timeframes. Al-Futtaim Logistics provides tailored solutions to a leading dedicated juvenile products
retailer in the UAE.

Electronics and High-Tech

Al-Futtaim Logistics develops complete logistic solutions for delicate, time critical electronic components and high
tech machines by combining expert handling capabilities and security to ensure they arrive intact. As experienced
logistics partners for the electronics industry, the company creates efficient transport chains for today’s businesses.

Fast Moving Consumer Goods

In the fast moving consumer goods (FMCG) sector retailers and consumer goods manufacturers place particularly
high requirements on logistics. As a professional service provider, Al-Futtaim Logistics improves the flow of goods
and reduces delivery times and costs, and can propose solutions which include shipment consolidation. With
Al-Futtaim Logistics’ FMCG solutions, products arrive punctually at the point of sale.

43

21 E-Commerce

LOGISTICS

44

E-commerce logistics represents the latest major force of change in
the evolving world of logistics and physical distribution networks.

Al-Futtaim Logistics’ e-commerce platform provides delivery services to, from and within the
Middle East along with warehousing and fulfilment services. We operate a business-to-consumer
logistics model, providing last mile delivery services to consumers. Our trained professionals
manage the entire fleet and resources to ensure scheduling efficiency and optimal route planning.

The technology, distribution network and physical operational process has been carefully developed to the
e-commerce model, which prioritises customer convenience across a range of industries and product profiles,
offering delivery options such as:
• Premium service (same day delivery)
• Standard service (3-4 working days)
• Nominated day and time of delivery

Building on our core competences, we also offer a range of value added services:
• Picking, packing and labelling
• Assembly and installation
• Special packaging
• Try and buy option
• Inventory visibility

Sustainable green distribution is achieved via:
• Warehouses managed through innovative technology which eliminates paper
• Drivers trained on eco driving skills
• Vehicle tracking system enabling live and efficient management of the delivery fleet

We offer and manage the following payment options:
• Pre-paid
• Cash on delivery
• Card on delivery

Higher transparency and seamless integration is achieved for our customers using cutting edge SAP WMS technology for
the back end platform, meaning that the system controls and optimises logistics processes across the entire supply chain.

Online payment services through wholly-owned Visa subsidiary CyberSource are offered to Al-Futtaim Logistics’
corporate retail customers, who can:
• Track their orders online
• Receive electronic proof of delivery

45

our

22 CUSTOMERS
SAID

Freight Forwarding
“I would like to thank you for your exceptional support on this important delivery.
At all points you kept us informed and gave us great confidence that all effort is being made at your end.
I know it is not easy to turn around shipment within this time frame, but you have used all your best resources and expertise to
make it happen. Well done and thank you very much to the rest of the team in the background.”
Leading distributor of convergence, security, networking and mobility products and services.
Freight Forwarding
“We appreciate your team’s efforts in getting the urgent air shipment and addressing the customs approval bottleneck. We are
confident that Al-Futtaim Logistics will always have the solution to every difficult situation, to better our services to customers. We
thank you for all your assistance.“
Leading automobiles distributor in the UAE
46

Freight Forwarding
“Thanks again for your time and the kind reception, the interesting presentation and
discussions, the drive and visit to the warehouse where our material is stored. Al-Futtaim is
clearly a top class company striving for the highest standards in all it does. We look forward
to working with you.“
Specialty Chemicals Manufacturer & Supplier.

Corporate Transportation
“I am pleased to share the great safety milestone achieved in November 2013. Thanks for
your contribution towards this by safely transporting our staff between the site and their
accommodation, and also for arranging transport at short notice, on occasions involving
emergency medical situations.

When I conducted inspections of a few of Al-Futtaim Logistics’ vehicles at Dubai Investments
Park, I was very impressed; all of the vehicles were maintained to a high standard and clean,
with all seatbelts in good condition and the driver reminded staff to wear seatbelts. In
addition, the driver maintained good grooming standards, which is essential in a role of this
nature. Well done and keep up the good work.“
Hotels, tourism, transport and catering group.

Warehousing and Contract Logistics
“I would like to acknowledge your excellent service towards our deliveries for our Eid and
Bikes promotion, and for the launch of our autumn winter apparel. Many thanks for your
help and support.“
An American toy and juvenile product retailer for babies and kids.

Home Delivery
“This is to inform you that my husband and I had an online order with ACE Dubai and
booked delivery and assembly as well. Manosh and Gajandra come on time and also gave us
a confirmation call well in advance. They were very professional, kind and efficient. Anyhow,
I believe every good service should be praised and that’s the reason I am writing this email
to you.“
An End user and customer of ACE Hardware.

Relocations
“I want to thank you and your team for the relocation that was done yesterday, we greatly
appreciate it. The team was extremely professional, friendly and very helpful, and it was
an absolute pleasure working with them. Please send our thanks to each member of the
team involved. We will most definitely recommend your services to anybody we know who
is relocating as we could not have asked for better.“
Private Individual.

Automotive Logistics
“I just wanted to send you a quick note to say thanks for getting the cars and the parts to
our Al Ramoul operation two days ahead of schedule, and for all your help making sure the
process went smoothly.“
Leading automotive aftermarket and support services.

Automotive Logistics
“Your tremendous efforts and incredible support and cooperation which have helped us
through this month’s end are sincerely appreciated. It was great to see that everyone in
the pre-delivery inspection and logistics teams using all their physical and mental force
to perform the tasks required, under the challenging conditions that we faced this week.
Please pass on our sincere thanks to every member of your team.“
Number one automobile distributor in the UAE.

47

contact

US

Al-Futtaim Logistics

Head Office

P.O. Box 61450, Jebel Ali Free Zone
Dubai, United Arab Emirates

Tel +971 4 8818288
Fax +971 4 8819157
Email [email protected]
www.aflogistics.com


Click to View FlipBook Version